Current jobs related to Card Fraud Sr. Process Specialist - Killeen - First National Bank Texas
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Bilingual Card Fraud Sr. Process Specialist
3 weeks ago
Killeen, United States First National Bank Texas Full time* Investigate, resolve and report suspected fraudulent activity initiated via ATM and/or debit card transactions * Monitor alert/fraud reports from Pulse, Direct, MasterCard, and Fair Isaac and complete all necessary analysis to determine required action * Investigate and research accounts in question for possible fraudulent transactions * Contact account...
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Digital Fraud Sr. Process Specialist
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Killeen, TX, United States First National Bank Texas Full time* Investigate Digital Banking fraud alerts* Communicate with other bank employees, financial institutions, account holders, and Corporate Security using phone, email, and pre-scripted letters* Monitor transactions for ACH and electronic suspicious activity* Make decisions on routine issues in accordance with the Electronic Risk Guidelines and assigned...
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Digital Fraud Sr. Process Specialist
4 months ago
Killeen, TX, United States First National Bank Texas Full time* Investigate Digital Banking fraud alerts* Communicate with other bank employees, financial institutions, account holders, and Corporate Security using phone, email, and pre-scripted letters* Monitor transactions for ACH and electronic suspicious activity* Make decisions on routine issues in accordance with the Electronic Risk Guidelines and assigned...
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Unauthorized Disputes Sr. Process Specialist
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Unauthorized Disputes Sr. Process Specialist
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Killeen, TX, United States First National Bank Texas Full time* Answer customer telephone inquires in reference to the status of their claim* Process Debit MasterCard or ATM Pin, Signature or Unauthorized Claims* Gather information about individuals, merchants, and other entities from public and non-public sources, to effectively process a claim** Request surveillance and documents findings * Interview and obtain...
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Killeen, TX, United States First National Bank Texas Full time* Answer customer telephone inquires in reference to the status of their claim* Process Debit MasterCard or ATM Pin, Signature or Unauthorized Claims* Gather information about individuals, merchants, and other entities from public and non-public sources, to effectively process a claim** Request surveillance and documents findings * Interview and obtain...
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Senior Claims Resolution Specialist
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Unauthorized Claims Specialist
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Killeen, Texas, United States First National Bank Texas Full timeJob Title: Unauthorized Claims SpecialistJob SummaryFirst National Bank Texas is seeking an experienced Unauthorized Claims Specialist to join our team. The successful candidate will be responsible for resolving customer disputes in a timely and professional manner.Key Responsibilities:Answer customer telephone inquiries regarding the status of their...
Card Fraud Sr. Process Specialist
2 months ago
* Investigate, resolve and report suspected fraudulent activity initiated via ATM and/or debit card transactions * Monitor alert/fraud reports from Pulse, Direct, MasterCard, and Fair Isaac and complete all necessary analysis to determine required action * Investigate and research accounts in question for possible fraudulent transactions * Contact account holders to verify identity and questionable transactions * Maintain and reissue ATM and/or debit cards * Update Pulse Prism and Safe Reporting systems * Review incoming EFT credits within approval limit * Review incoming car rentals * Other duties as assigned Physical Requirements: * Must be able to remain in a sitting stationary position for extended periods of time * Constantly operate a computer and other office machinery FCBI is an equal opportunity employer. Requirements * High School Diploma or Equivalent * At least 18 years of age * Working knowledge of Microsoft Office * Customer Service Experience * Ability to work with minimal supervision * Ability to organize and prioritize * Capable of meeting deadlines * Good communication skills * Must successfully pass background investigation and drug screen according to company policy * Must be able to get along with co-workers and work effectively in a team environment
