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Sr. IT Helpdesk Technician

2 months ago

Colorado Springs, United States FRONTGRADE TECHNOLOGIES Full time

About Us:

Frontgrade is the largest provider of analog and radiation hardened technology for the United States aerospace and defense industry. From human spaceflight and space exploration, to missile defense and electronic warfare, to healthcare solutions addressing COVID-19, our talented team develop high performing electronic solutions that work the first time, every time. Are you looking to be part of the Space Evolution? Where innovation and ideas go hand-in-hand? Then come join the Frontgrade Team

Overview:

The Sr. IT Helpdesk Technician will be responsible for providing advanced technical support to end-users, resolving complex issues, and serving as a point of escalation for Tier I and Tier II support teams. The Sr. IT Helpdesk Technician should have a strong technical background, excellent problem-solving skills, and a customer-focused approach.

Responsibilities:
YOUR ROLE AND RESPONSIBILITIES Our IT Helpdesk Technicians work on-site in a team supporting end-users and keeping production running. Some of the ways this is accomplished are:
  • Provide expert-level technical support to end-users, resolving complex issues that cannot be resolved by Level 1 or Level 2 support
  • Utilize advanced diagnostic tools and techniques to identify the root cause of technical problems and implement solutions
  • Mentor and coach Level 1 and Level 2 technicians, providing guidance on troubleshooting techniques and best practices
  • Contribute to the knowledge base by documenting common issues and their resolutions, enabling self-service support for end-users and other support staff
  • Maintain communications with customers during the problem resolution process
  • Install new software releases, system upgrades and resolve software related problems
  • Respond to telephone calls, email, and personnel requests for technical support


Qualifications:
HOW TO SUCCEED Successful IT Helpdesk Technicians combine solid technical knowledge with creative problem solving and people skills. To join us youll need: Minimum Requirements:
  • High School diploma or GED
  • A minimum of four (4) years of experience in an IT position
  • Intermediate level skills in Microsoft Active Directory
  • Intermediate level skills in Microsoft Azure
  • Intermediate level skills in Microsoft Intune
  • This position requires access to technology, materials, software or hardware that is controlled by either ITAR or EAR U.S. export laws. As a condition to this job offer, in order to be employed in this position, you must be able to obtain an U.S. Government export license(s), as required by law.
Preferred Qualifications:
  • Intermediate level skills in IT Infrastructure
  • Intermediate level skills in IT Trouble Shooting
  • Intermediate level skills in Client Focus
  • Intermediate level skills in Telecommunications Networks
  • Intermediate level skills in Collaboration
  • Intermediate level skills in Virtualization Technologies
  • Advanced level skills in Computer Operating Systems


Employment Transparency:
BENEFITS We take care of our people and provide competitive health, wealth and wellbeing benefits from day one. Youll also discover learning and development opportunities so you can take your career to the next level and beyond. Other benefits include:
  • Competitive Benefits: Medical (FSA + HSA), Dental, and Vision
  • Immediate 401K Vesting/Matching
  • Career Opportunity and Growth
  • Tuition Reimbursement
  • Student Loan Repayment
  • Generous PTO and 11 paid Holidays per year (8 regular and 3 floating)
  • 8 weeks of 100% Paid Family Leave

*Profit Sharing Plan applies to all non-Annual Incentive Plan and non-Sales Incentive Plan employees.

ABOUT Frontgrade

Frontgrade is the largest provider of analog and radiation hardened technology for the United States aerospace and defense industry. From human spaceflight and space exploration, to missile defense and electronic warfare, to healthcare solutions addressing COVID-19, our talented team develop high performing electronic solutions that work the first time, every time. WE ARE AN EQUAL OPPORTUNITIES EMPLOYER At Frontgrade we welcome differences and celebrate new ideas. We believe the diversity of our people inspires our creativity and drives our innovation. Everyone is welcome here, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or genetic information. We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation due to a disability for any part of the employment process, please email Careers@Frontgrade.com.