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Help Desk Technician

1 month ago

Hot Springs, United States ITENOS Full time
Job DescriptionJob DescriptionWho We Are
Welcome to ITENOS We are an independent IT service provider affiliated with the Deutsche Telekom AG group. When it comes to ICT, we are a highly competent and reliable partner – especially for SMEs.

Description:

ITENOS is seeking a highly motivated and tech-savvy individual to join our team as an Entry-Level Helpdesk Technician. This is an excellent opportunity for someone with 1-5 years of experience in IT support and a passion for providing exceptional customer service. As a Helpdesk Technician, you will play a crucial role in assisting our internal users and ensuring the smooth functioning of our IT infrastructure.
 

Responsibilities:
 

  • Provide technical support to end-users via phone, email, and in-person to resolve hardware and software issues.
  • Troubleshoot and resolve technical problems related to computer systems, applications, and network connectivity.
  • Assist in the setup, configuration, and deployment of desktops, laptops, printers, and other peripherals.
  • Maintain accurate records of support requests and resolutions in our ticketing system.
  • Collaborate with other IT team members to escalate and resolve complex issues promptly.
  • Assist in user training on various software applications and systems.

Requirements:

  • 1-5 years of experience in IT support or a related field.
  • Strong knowledge of Windows operating systems and Microsoft Office applications.
  • Basic understanding of network protocols and configurations.
  • Excellent problem-solving skills and ability to troubleshoot technical issues effectively.
  • Strong customer service orientation and a proactive approach to issue resolution.
  • Effective communication skills, both written and verbal.
  • Ability to work independently and as part of a collaborative team.
The ICT specialist for SMEs. For more than 30 years.

Our team of 220 experts has a broad technical background and many years of experience.

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