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Legal Support Manager

3 months ago

Young America, United States The Ladders Full time
Job Title

Legal Support Manager

Division

Legal/ Ops

Location

Remote/ Hybrid in Syracuse, NY

Join our dynamic team at CCMR3, where we specialize in providing exceptional debt recovery solutions while prioritizing empathy and integrity. As a leading firm in the industry, we are committed to upholding the highest standards of ethical conduct while delivering results for our clients. We are currently seeking talented individuals to join our dynamic team and contribute to our mission of changing the face of the Debt Recovery industry through our Rethink, Reimagine, and Recover philosophy. If you are driven, innovative, and thrive in a fast-paced environment, we invite you to explore the opportunities available with us.

Job Description

The Legal Support Manager plays a crucial role in supporting CCMR3's litigation channel. This role is responsible for overseeing and coordinating the administrative and support functions ensuring the efficient operations of the department. This role involves supervising legal support staff, managing day-to-day operations of the legal network, ensuring outside counsel partners' compliance with legal procedures and clients' collections policies, and tracking and analyzing legal data.

Position Responsibilities:
• Vendor Management

o Maintain a comprehensive database of the litigation channel vendors

o Monitor and evaluate SLA performance metrics

o Complete a periodic QA review of the litigation channel vendors
• Legal Processes Management

o Manage the day-to-day operations of the legal support team

o Document and maintain policies and procedures

o Foster a culture of continuous improvement within the team
• Data Analysis and Reporting

o Develop and implement metrics to measure the performance and effectiveness of the legal network

o Prepare regular reporting on the status, performance and cost of the litigation efforts

o Use data and analytics to improve the efficiency of the legal network
• Staff Management

o Supervise and mentor the legal support team

o Coordinate training and development

Required Qualifications:
• Demonstrated experience working in legal environment
• Demonstrated experience in vendor management and understanding of SLA performance metrics
• Knowledge and understanding of litigation collections practices, processes and operations
• Knowledge and understanding of federal and state laws pertaining to Consumer and Commercial collections
• Knowledge and understanding of litigation recovery channels
• Bachelor's degree preferred

Skills:
• Excellent communication and interpersonal abilities
• Strong leadership and organizational skills
• Data Analysis and Visualization
• Exceptional critical thinking skills

In joining our team at CCMR3, you'll have the chance to make a real difference in people's lives while advancing your career in a supportive and rewarding environment. We are second to none with competitive compensation packages, comprehensive and continuous education, and opportunities for professional growth. If you're ready to join a company that values integrity, teamwork, and results-driven performance, apply today and embark on a fulfilling journey with us as we work together to help individuals navigate their financial challenges.