Customer Service Manager
5 days ago
Job Description
Lori Ramil - State Farm Agent is seeking a skilled Customer Service Manager to join their team. As a Customer Service Manager, you will be responsible for generating exceptional client experiences that reinforce the growth of a successful insurance agency.
Responsibilities:
- Oversee the customer service team and daily operations.
- Develop and implement customer service policies and procedures.
- Handle escalated customer complaints and issues.
- Train and mentor customer service representatives.
Qualifications:
- 5+ years of experience in customer service, with 2+ years in a managerial role.
- Strong leadership and organizational skills.
- Excellent communication and problem-solving abilities.
We look forward to connecting with you if you are a customer-focused and empathetic team member who is passionate about delivering exceptional customer experiences.
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