Customer Service Manager

5 days ago


Englewood, New Jersey, United States Lori Ramil - State Farm Agent Full time

Job Description

Lori Ramil - State Farm Agent is seeking a skilled Customer Service Manager to join their team. As a Customer Service Manager, you will be responsible for generating exceptional client experiences that reinforce the growth of a successful insurance agency.

Responsibilities:

  • Oversee the customer service team and daily operations.
  • Develop and implement customer service policies and procedures.
  • Handle escalated customer complaints and issues.
  • Train and mentor customer service representatives.

Qualifications:

  • 5+ years of experience in customer service, with 2+ years in a managerial role.
  • Strong leadership and organizational skills.
  • Excellent communication and problem-solving abilities.

We look forward to connecting with you if you are a customer-focused and empathetic team member who is passionate about delivering exceptional customer experiences.



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