Customer Service Case Manager

3 weeks ago


Englewood, Colorado, United States DISH Full time
Job Summary

We are seeking a highly skilled Customer Service Case Manager to join our team at DISH Network. As a key member of our sales department, you will be responsible for resolving highly escalated customer issues and providing exceptional support to our customers.

Key Responsibilities

Contacting customers by phone or written correspondence to resolve their issues
Maintaining departmental service levels and resolving all customer concerns in a timely manner
Problem-solving cases and trends in escalations received and generating ideas to help reduce escalations
Identifying opportunities within escalations and validating if a process or policy needs to be changed or adjusted
Working with internal departments to investigate complaints that are received to ensure we're not only resolving the escalation but preventing future escalations

Requirements

A bachelor's degree (preferred but not required) or two years of customer service experience
The ability to multi-task, be organized, and be a self-starter, demonstrating excellent project management skills
The ability to learn quickly, prioritize and work under pressure, adapt to a rapidly changing environment, and demonstrate a sense of urgency
The ability to draft professional customer letters and emails
The ability to problem-solve difficult customer complaints
The ability to interact with internal departments, upper management, and other groups in order to identify long-term solutions

Compensation

$20.72/Hour - $29.61/Hour

Benefits

We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: DISH Benefits.

This is an in-person role. The shift is Sunday - Thursday.

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