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Automotive Product Support Specialist

2 months ago

Olathe, United States Garmin Full time

Overview We are seeking a full-time

Automotive Product Support Specialist

in our Olathe, KS location. In this role, you will be responsible for providing technical customer support for Garmin’s consumer products through phone calls, emails, chats, and web posts, escalating issues for resolution, documentation, and follow-up when necessary. The schedule for this position is Mon-Fri 8am-5pm. Essential Functions Resolve basic customer concerns regarding Garmin products and services via various communication channels Display strong customer support skills and maintain professional interactions with customers and co-workers Become knowledgeable in the specifications, capabilities, and operation of Garmin products Stay updated on changes in policies, procedures, and product offerings Complete tasks and projects accurately and timely Thoroughly document work in an organized manner Work a consistent schedule as identified by management Basic Qualifications High School Diploma or GED Demonstrated interest in the product segment and developing product knowledge Demonstrated customer service expertise Demonstrated strong verbal, written, and interpersonal communication skills Technical aptitude, problem-solving, and troubleshooting ability Professionalism, team-oriented, positive attitude, excellent time management, and follow-up skills Reliable attendance, computer skills, and ability to navigate multiple screens Desired Qualifications Fluency in Spanish, Portuguese, and/or French languages in addition to English Garmin International is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, veteran’s status, age, or disability.

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