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Automotive Product Support Specialist
2 months ago
Overview
We are seeking a full-time
Automotive Product Support Specialist
in our Olathe, KS location. In this role, you will be responsible for providing technical customer support for Garmin’s consumer products through phone calls, emails, chats, and web posts, escalating issues for resolution, documentation, and follow-up when necessary. The schedule for this position is Mon-Fri 8am-5pm.
Essential Functions
Resolve basic customer concerns regarding Garmin products and services via various communication channels
Display strong customer support skills and maintain professional interactions with customers and co-workers
Become knowledgeable in the specifications, capabilities, and operation of Garmin products
Stay updated on changes in policies, procedures, and product offerings
Complete tasks and projects accurately and timely
Thoroughly document work in an organized manner
Work a consistent schedule as identified by management
Basic Qualifications
High School Diploma or GED
Demonstrated interest in the product segment and developing product knowledge
Demonstrated customer service expertise
Demonstrated strong verbal, written, and interpersonal communication skills
Technical aptitude, problem-solving, and troubleshooting ability
Professionalism, team-oriented, positive attitude, excellent time management, and follow-up skills
Reliable attendance, computer skills, and ability to navigate multiple screens
Desired Qualifications
Fluency in Spanish, Portuguese, and/or French languages in addition to English
Garmin International is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, veteran’s status, age, or disability.
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