Consumer Access Specialist Lead Nights

2 months ago

Ocala, United States AdventHealth Full time

All the benefits and perks you need for you and your family:

Benefits from Day One

Paid Days Off from Day One

Student Loan Repayment Program

Career Development

Whole Person Wellbeing Resources

Mental Health Resources and Support

Our promise to you:

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that

together

we are even better.

Schedule:

Full Time

Shift

: Nights: Sunday, Monday, Tuesday, Friday and Saturday 4:30pm-1am. Off Wednesday and Thursday.

Location:

1500 SW 1 st

Ave Ocala, Florida 34471

The community you’ll be caring for:

AdventHealth Ocala

Horse Capital of the World – Home to the World Equestrian Center

Affordable cost of living

Destination for outdoor enthusiast (golf, kayaking, horseback riding, nature trails)

Vibrant downtown area with award winning establishments

Family friendly with many parks and recreations

The role you’ll contribute:

Ensures patients are appropriately registered for all service lines. Performs eligibility verification, obtains pre-cert and/or authorizations, makes financial arrangements, requests and receives payments for services, performs cashiering functions, clears registration errors and edits pre-bill, and other duties as required. Works complex accounts and manages escalations from Consumer Access Representatives and Consumer Access Specialists. Assists with departmental training and quality audits. Maintains a close working relationship with clinical partners to ensure continual open communication between clinical, ancillary and patient access departments. Anticipates and responds to the inquires and needs of clinical partners. Actively participates in extending exemplary service to both internal and external customers and accepts responsibility in maintaining relationships that are equally respectful to all. Provides PBX (switchboard) coverage and support as needed. Ensures team success in active mentoring and meeting the stated monthly collection and accuracy goals. Monitors team performance. Carries out implementation of supervisor/manager directive.

The value you’ll bring to the team:

Proactively seeks assistance to improve any responsibilities assigned to their role

Accountable for maintaining a working relationship with clinical partners to ensure open communications between clinical, ancillary, and patient access departments, which enhances the patient experience.

Provides timely and continual coverage of assigned work area in order to offer prompt patient service and availability for all clinical partner registration needs. Arranges relief coverage during extended time away from assigned registration area.

Contacts insurance companies by phone, fax, online portal, and other resources to obtain and verify insurance eligibility and benefits and determine extent of coverage within established timeframe before scheduled appointments and during or after care for unscheduled patients.

Discusses financial arrangements for newborn(s), informs patient of the timeframe for enrolling a newborn in coverage, provides any documentation or guidance for the patient to enroll their child prior to or after the anticipated delivery date, and communicates appropriate information to registration staff as needed.

Qualifications

The expertise and experiences you’ll need to succeed

:

High School Grad or Equiv and 1

years' experience

LICENSURE, CERTIFICATION OR REGISTRATION PREFERRED:

Certified Healthcare Access Associate (CHAA)

Certified Revenue Cycle Representative (CRCR)

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances. The salary range reflects the anticipated base pay range for this position. Individual compensation is determined based on skills, experience and other relevant factors within this pay range. The minimums and maximums for each position may vary based on geographical location.

Category:

Patient Financial Services

Organization:

AdventHealth Ocala

Schedule:

Full-time

Shift:

3 - Night

Req ID:

24023096

We are an equal opportunity employer and do not tolerate discrimination based on race, color, creed, religion, national origin, sex, marital status, age or disability/handicap with respect to recruitment, selection, placement, promotion, wages, benefits and other terms and conditions of employment.

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