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Bilingual Customer Service Representative
4 weeks ago
TEK Systems is hiring a Bilingual Customer Service Agent for a large and successful insurance client in the Colombia area Join the team and work for one of the largest finance companies in a collaborative and supportive environment Key Responsibilities: Provide superior customer experience via incoming telephone calls in a fast-paced, automated, high-volume contact center environment Assume ownership and timeliness in handling callers requests in an efficient, accurate and professional manner Quickly build rapport and respond to customers in a compassionate manner by identifying and exceeding expectations (responding in a respectful, accurate, timely manner, consistently meeting commitments) Ability to navigate multiple systems and applications to research, analyze and resolve requests & inquiries Maintain performance and quality standards Analyze information to make appropriate decisions and solve problems, while maintaining a positive phone experience Ability to learn the basic concepts of personal lines insurance principles and Chubb and Combined products offered to our CWB customers Work collaboratively with team members, and business partners to provide a positive customer experience for our caller Desired Qualifications: Effective communication skills in both Spanish and English (verbal and written), high level attention to detail, multi-tasking, and ability to organize work Previous call center experience would be a plus. 1-2 years experience of Insurance background Customer- focused mindset and dedication to providing exceptional service to employees Previous experience in a high-volume contact center with a focus on decision making, problem solving and delivering superior customer service is a plus Outstanding, effective, and service focused communication skills, both verbal and written Other Details to Know: THIS ROLE STARTS ONSITE then may convert to hybrid Temp to perm role. After application, you will be contacted by a TEK Systems recruiter via phone or email within 10 days. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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