Bilingual Customer Service Representative

6 days ago


Columbia, South Carolina, United States SC State Credit Union Full time
Job Summary

We are seeking a highly skilled Bilingual (English/Spanish) Customer Service Representative to join our team at SC State Credit Union in Columbia, South Carolina. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our diverse member base, ensuring clarity and understanding in every interaction.

Key Responsibilities
  • Assist members with inquiries and transactions in both English and Spanish, addressing their needs efficiently and effectively.
  • Deliver personalized service over the phone, maintaining a positive and professional demeanor at all times.
  • Collaborate with team members to enhance service delivery and uphold our standards of excellence.
  • Regularly update knowledge of our products and services to provide accurate information and recommendations.
Requirements
  • Strong verbal and written communication skills in both Spanish and English.
  • Active listening skills to fully understand member needs and provide tailored solutions.
  • High level of empathy to connect with members and make them feel valued and understood.
  • Problem-solving abilities to address inquiries and resolve issues promptly.
  • Professional demeanor and adaptability to work in a dynamic environment with varying member needs.
  • Time management and organizational skills to efficiently handle multiple tasks while maintaining a focus on delivering exceptional customer service.
Benefits
  • Comprehensive benefits package, including Medical, Dental, Vision, Prescription, and Life Insurance.
  • 401K with employer matching contributions.
  • Tuition Reimbursement.
  • Federal Reserve Banks Holiday Schedule.
  • And more.


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