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Columbia, South Carolina, United States WNS Global Services Full time{"title": "Insurance Claims Representative", "description": " **Job Summary:** We are seeking a highly skilled and bilingual Insurance Claims Representative to join our team at WNS Global Services. **Key Responsibilities:** * Receive inbound calls and assist agencies and insurers with their queries related to policies and claims * No sales required *...
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Columbia, South Carolina, United States Drive DeVilbiss Healthcare Full timeJob Title: Customer Service RepresentativeJob Summary:We are seeking a highly motivated and customer-focused Customer Service Representative to join our team at Drive DeVilbiss Healthcare. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our customers, resolving their inquiries and issues in a timely...
Bilingual Customer Service Representative
2 months ago
Combined Insurance, a Chubb Company, is seeking a highly skilled and bilingual customer service professional to join our team. As a Loyalty Service Representative, you will be responsible for providing exceptional customer service, addressing customer concerns, and promoting the value of our insurance products and services.
Key Responsibilities- Support policyholders with insurance product information and resolve customer inquiries and issues.
- Work with customers to assist with policy cancellations, reviewing products, benefits, and solving service and claims issues.
- Match our insurance products with the needs of our clients and provide detailed information about policy statuses.
- Assist with basic technical troubleshooting for self-service related issues and consistently meet or exceed departmental standards.
- Exhibit and practice the organization's common purposes and shared traits, including personal connection, empathy, problem-solving, and ownership.
- Participate in partnership training and mentoring of junior representatives and perform other duties as assigned.
- Represent the Combined tenants and work a flexible schedule to meet the needs of the business and performance requirements.
- Previous experience working as a customer service representative.
- In-depth knowledge of insurance products and policy schedules.
- Strong knowledge of worksite products and services.
- Experience in LSP and worksite related systems.
- Friendly and professional demeanor.
- Excellent communication and interpersonal skills.
- Basic computer skills and knowledge of database software.
- Demonstrated attention to detail, organizational skills, and time management skills.
- Ability to work a flexible schedule and remain calm in stressful situations.
- Ability to explain detailed policy concepts in a simple way.
- 5+ years of experience and bilingual skills (verbal, written, read) in English/Spanish preferred.
- 2 – 3 years' experience of customer service.
- High School Required; Bachelor's Degree preferred.
