Installation Coordinator

3 weeks ago

Smithfield, United States Renewal By Andersen Full time

Job Details

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WHAT YOU'LL BE DOING - THE ROLE

- Follow up on Jobs in Progress (JIPS) & IGBs to ensure proper scheduling
- Maintain installation scheduling of installation managers, & creates service folders with proper documentation for IMs
- Takes both inbound and outbound scheduling calls
- Prepares customer correspondence when deemed appropriate, such as paid invoices or rebates
- Provides back up and support to other members of the operations team as needed
- Keep continuous communications with assigned customers to ensure that all questions and concerns about their project are addressed and satisfied
- Possibly prepares contract amendment as necessary
- Works regularly in an office environment
- Up to 8 hours of sitting in any given day
- Type, speak, & write daily
- Repetitive typing & answering phones
- Other jobs duties as assigned

WHAT YOU BRING - THE PERSON

- Knowledge/Skills
- Excellent customer relations, empathetic & personable skills
- Exceptional communication skills of listening and speaking for handling customer conflicts
- Knowledgeable with tactful and diplomatic approach to tasks at hand
- Must be able to organize & prioritize
- Ability to adapt well and accept feedback in a changing environment
- Must be comfortable in technology driven environment
- Ability to work independently & with other teammates
- Experience / Education
-Experience working in an office environment preferred
- High School Diploma or equivalent required; College Degree preferred

WHAT'S IN IT FOR YOU - THE BENEFITS

- Medical Insurance
- Flexible Spending Account (FSA)
- Health Savings Account (HSA)
- Telehealth: 24/7 access to physicians
- Prescription drug Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance / AD&D $50,000 Paid Coverage
- Additional Voluntary Employee & Spousal life insurance
- Short-term disability Insurance (STD)
- Long-term disability Insurance (LTD)
- Parental Leave
- Voluntary Critical Illness Insurance
- Voluntary Accident Insurance
- Teammate Assistance Plan
-Paid Volunteer Time
- 401k with 50% match up to 6% of your annual pay
- Tuition Reimbursement

$20 - $25 hourly base pay + monthly bonus

Empowered to be Extraordinary.
We believe in our people. And that's why we empower you to develop a career path that supports your unique voice and talents.

THE ESLER COMPANIES - RENEWAL BY ANDERSEN STORY

Renewal by Andersen is the full-service window-replacement division of 120-year-old Andersen Corporation, the owner of the most trusted family of window brands in America. RbA was founded to redefine the industry and offer a different-and better-window-replacement experience.

The Esler Companies is the holding company for a fleet of the top RbA "affiliates" in Arizona, Colorado, Greater Nevada, Texas, Oklahoma, Greater Philadelphia, Southern New England, Southern Maine, Northern New Hampshire, and a sales and marketing 'engine' in Northborough, Massachusetts.

We are a proud equal-opportunity employer.
We are committed to fair hiring practices and to creating a welcoming environment for all team members.

Esler Companies LLC is committed to maintaining a safe, healthy, and drug-free workplace for all teammates.

Please note that we participate in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Esler Companies will often use SMS to communicate with candidates. Candidates can choose to opt-out at any time.

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