Lead Front Desk Agent

4 months ago

Escondido, United States Hyatt Vacation Ownership Full time

Hourly Rate: $21.20

Are you looking for a place where meaningful moments are made together?  

At Hyatt Vacation Club (HVC), we make vacation dreams come true for travelers around the world in a supportive, friendly, and beautiful work environment. As a Lead Guest Services Associate at HVC, you will assist in providing our Owners/guests with experiences and events to make memorable vacation memories, where everyone is connected by care and inclusivity. 

Where great benefits lead to a life fulfilled. 

  • Competitive Pay 

  • Medical/Dental/Vision/401K opportunities 

  • Travel discounts 

  • Credit Union Membership 

  • Tuition Reimbursement 

  • Professional Counseling & Family Support 

  • Growth and Development Opportunities 

  • *Benefit Eligibility will vary by position 

Site Specific Perks 

  • Free On-Site Parking 

  • Department celebrations

  • Associate Appreciation Week

  • Monthly associate recognition and reward programs

  • Stipend for work shoes

As a Lead Guest Services Associate, a typical day will include:  

  • Checks Owners/guests into their villas for their stay, and reviews property amenities, services, hours of operations, and local areas of interest and activities. 

  • Actively listens and responds positively to guests' questions, concerns, and requests and contacts other departments to help resolve guest issues.   

  • Identifies and explains room features to guests (e.g., use of room key, ice and vending areas, etc.) 

  • Follows up with Owner/guests to ensure their requests or problems have been met to their satisfaction.  

  • Answers telephone calls and routes calls to the proper department as applicable.    

  • Ensures that any outstanding requests or problems from the previous day receive priority and are resolved.  

  • Assists management with training new associates or hourly duties as needed.  

Guest Experience and Company Standards 

  • Welcome and greet guests and anticipate and address their needs. 

  • Interact with colleagues and guests professionally and promptly. 

  • Contribute to team goals. 

  • Always follow company policies and safety procedures. 

To Become a Lead Guest Services Associate at HVC:  

  • Available to work various shifts, holidays, and both weekend days. 

  • Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time. 

  • Lift/Carry/Push/Pull Items that Weigh up to 25lbs without assistance. 

  • Position may require background and drug screening contingent on company policy in accordance with applicable legal requirements.  

  • Specific job duties may differ by property, size of team, or facility. 

Hyatt Vacation Ownership is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

  • Lead Front Desk Agent

    2 months ago

    Escondido, United States HYATT Hotels Full time

    Hyatt Hotels - 8860 Lawrence Welk Drive [Guest Service / Concierge] As a Front Desk Agent at Hyatt Hotels, you'll: Greet and register the guest, provide outstanding guest service during their stay, and settle the guest's account upon completion of their stay; Register guests making and modifying reservations; Perform hotel operator and concierge duties;...

  • Front Desk Team Member

    2 weeks ago

    Escondido, California, United States Excel Hotel Group Full time

    Job Title: Front Desk AgentAbout the Role: We are seeking a highly motivated and organized individual to join our front desk team as a Front Desk Agent. As a key member of our hotel staff, you will be responsible for ensuring that all guests have an exceptional experience from check-in to check-out.Responsibilities:Welcome guests in a friendly, prompt, and...

  • Front Desk Operations Team Lead

    2 weeks ago

    Escondido, California, United States HV Global Group, Inc. Full time

    Job Title:Front Desk Operations Team LeadAbout the Job:We are seeking an experienced Front Desk Operations Team Lead to join our team at HV Global Group, Inc. As a key member of our front desk team, you will be responsible for providing exceptional guest experiences and ensuring seamless operations.This is a salaried position with an estimated annual salary...

  • Front Desk Agent

    4 days ago

    Escondido, United States Excel Hotel Group Full time

    Job SummaryThe Front Desk Agent is responsible for checking guests in and out of the hotel quickly, efficiently and courteously using the property management system; processing all payments according to established hotel policies and requirements; and providing information and customer service to guests and visitors of the hotel. Responsibilities Welcomes...

  • Customer Service Lead

    2 weeks ago

    Escondido, California, United States Disability Solutions Full time

    Job SummaryWe are seeking a highly skilled and experienced Front Desk Ops Supervisor to join our team at Hyatt Vacation Club (HVC). As a key member of our front desk operations team, you will be responsible for providing exceptional service to our Owners/guests, processing guest check-ins, and ensuring that all guest requests are met.In this role, you will...

  • Front Desk Operations Supervisor

    2 days ago

    Escondido, United States HV Global Group, Inc. Full time

    Hourly Rate: $24.05Are you looking for a place where meaningful moments are made together? At Hyatt Vacation Club (HVC), we make vacation dreams come true for travelers around the world in a supportive, friendly, and beautiful work environment. As a Front Desk Ops Supervisor at HVC, you will assist in providing our Owners/guests with experiences and events...

  • Front Desk Operations Manager

    2 weeks ago

    Escondido, California, United States HV Global Group, Inc. Full time

    Job Title: Front Desk Operations ManagerCompany Overview: Hyatt Vacation Ownership offers a unique opportunity to join a company that values its employees and provides a supportive work environment.Salary: $24.05 per hourJob Description:The Front Desk Operations Supervisor oversees the daily operations of the front desk team. This includes compiling and...

  • Front Desk Operations Supervisor

    2 months ago

    Escondido, United States HYATT Hotels Full time

    If you're looking for a career with Apple Leisure Group, please click here to view job postings. If you're looking for a career with our Inclusive Collection, please click here to view job postings. Are you looking for a place where meaningful moments are made together? At Hyatt Vacation Club (HVC), we make vacation dreams come true for travelers around the...

  • Front Desk Operations Supervisor

    4 weeks ago

    Escondido, United States HV Global Group, Inc. Full time

    Hourly Rate: $24.05Are you looking for a place where meaningful moments are made together? At Hyatt Vacation Club (HVC), we make vacation dreams come true for travelers around the world in a supportive, friendly, and beautiful work environment. As a Front Desk Ops Supervisor at HVC, you will assist in providing our Owners/guests with experiences and events...

  • Hospitality Front Desk Supervisor

    2 weeks ago

    Escondido, California, United States HV Global Group, Inc. Full time

    Job Summary:We are looking for an experienced Front Desk Operations Team Lead to join our team at HV Global Group, Inc. The successful candidate will have a proven track record of delivering exceptional customer service and be able to work effectively in a fast-paced environment.About the Role:This salaried position comes with an estimated annual salary of...

  • Front Desk Operations Supervisor

    3 months ago

    Escondido, United States Hyatt Vacation Ownership Full time

    Hourly Rate: $24.05 Are you looking for a place where meaningful moments are made together?   At Hyatt Vacation Club (HVC), we make vacation dreams come true for travelers around the world in a supportive, friendly, and beautiful work environment. As a Front Desk Ops Supervisor at HVC, you will assist in providing our Owners/guests with experiences and...

  • Front Desk Associate

    14 hours ago

    Escondido, United States Robert Half Full time

    Description We are seeking a dedicated and professional Front Desk Associate at a beautiful resort in Escondido. This role will involve warmly welcoming guests, handling all front desk-related duties, managing reservations, and providing information about rooms, rates, and amenities. If you have a knack for customer service, and a passion for hospitality,...

  • Lead Front Desk Agent

    4 weeks ago

    Escondido, United States Hyatt Vacation Ownership Full time

    Hourly Rate: $21.20Are you looking for a place where meaningful moments are made together?   At Hyatt Vacation Club (HVC), we make vacation dreams come true for travelers around the world in a supportive, friendly, and beautiful work environment. As a Lead Guest Services Associate at HVC, you will assist in providing our Owners/guests with experiences and...

  • Front Desk Operations Supervisor

    4 weeks ago

    Escondido, United States Disability Solutions Full time

    Hourly Rate: $24.05Are you looking for a place where meaningful moments are made together?   At Hyatt Vacation Club (HVC), we make vacation dreams come true for travelers around the world in a supportive, friendly, and beautiful work environment. As a Front Desk Ops Supervisor at HVC, you will assist in providing our Owners/guests with experiences and...

  • Front Desk Coordinator

    2 weeks ago

    Escondido, California, United States Excel Dental Full time

    Excel Dental is committed to providing high-quality dental care to our patients in a friendly and comfortable environment. As a Front Desk Coordinator, you will play a vital role in ensuring the smooth operation of our practice.About the RoleThis position involves serving as the primary point of contact for our patients, providing exceptional customer...

  • Front Desk Associate at a Dentist's Office

    2 weeks ago

    Escondido, California, United States Excel Dental Full time

    Front Desk Associate Job SummaryExcel Dental is seeking a highly organized and detail-oriented Front Desk Associate to join our team. This role involves providing exceptional customer service, managing administrative tasks, and maintaining accurate patient records.About Excel DentalWe are a dental practice that prioritizes providing high-quality care to our...

  • Sales and Front Desk Team Member

    2 weeks ago

    Escondido, California, United States Aamp Ventures Llc Full time

    We are seeking a highly skilled and customer-focused individual to join our team as a Sales and Front Desk Associate. In this role, you will be responsible for driving membership sales, providing exceptional customer service, and managing cash transactions.Key Skills and Qualifications:Confidence in selling services and productsAbility to connect with...

  • Customer Experience Ambassador

    2 weeks ago

    Escondido, California, United States Excel Hotel Group Full time

    About This Job:As a Front Desk Agent at Excel Hotel Group, you will play a critical role in delivering exceptional customer experiences and driving business results. If you are a highly motivated and organized individual with excellent communication skills, we encourage you to apply for this exciting opportunity.Job Description:Welcome guests and handle...

  • Vacation Club Team Lead

    2 weeks ago

    Escondido, California, United States HV Global Group, Inc. Full time

    Job Title: Vacation Club Team LeadCompany Overview:At Hyatt Vacation Ownership, we strive to make vacation dreams come true for travelers around the world. We offer a supportive, friendly, and beautiful work environment where everyone is connected by care and inclusivity.Salary: $24.05 per hourJob Description:The Front Desk Operations Supervisor plays a key...

  • Hotel Guest Services Manager

    2 weeks ago

    Escondido, California, United States HV Global Group, Inc. Full time

    About Us:HV Global Group, Inc. is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.Job Description:The Front Desk Operations Team Lead will play a vital role in ensuring the smooth operation of our front desk services. This includes greeting guests, processing check-ins, and handling inquiries and...