Front Desk Operations Team Lead
5 days ago
Front Desk Operations Team Lead
About the Job:We are seeking an experienced Front Desk Operations Team Lead to join our team at HV Global Group, Inc. As a key member of our front desk team, you will be responsible for providing exceptional guest experiences and ensuring seamless operations.
This is a salaried position with an estimated annual salary of $62,404 (based on 24.05 hourly rate and 40 hour workweek). The successful candidate will have excellent communication skills, be proactive, and possess a passion for delivering outstanding customer service.
Key Responsibilities:- Process guest check-ins, verify identities, and forms of payment, assign rooms, and activate/issue room keys
- Accommodate guest requests, contacting appropriate staff if necessary
- Follow up to ensure requests have been met
- Compile and review daily reports/logs/contingency lists
- Answer, record, and process all guest calls, requests, questions, or concerns
- Able to work various shifts, holidays, and both weekend days
- Available to stand, sit, or walk for extended periods
- Lift/carry/push/pull items weighing up to 25lbs without assistance
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