Front Desk Operations Supervisor

1 month ago

Escondido, United States HYATT Hotels Full time

If you're looking for a career with Apple Leisure Group, please click here to view job postings. If you're looking for a career with our Inclusive Collection, please click here to view job postings. Are you looking for a place where meaningful moments are made together? At Hyatt Vacation Club (HVC), we make vacation dreams come true for travelers around the world in a supportive, friendly, and beautiful work environment. As a Front Desk Ops Supervisor at HVC, you will assist in providing our Owners/guests with experiences and events to make memorable vacation memories, where everyone is connected by care and inclusivity. As a Front Desk Ops Supervisor, a typical day will include: Processes all guest check-ins, verifies guest identity, and form of payment, assigns rooms, and activates/issues room keys. Accommodates guest requests, contacting appropriate staff if necessary. Follows up to ensure requests have been met. Compiles and reviews daily reports/logs/contingency lists. Answers, records, and processes all guest calls, requests, questions, or concerns. Secures valid forms of payment (e.g., credit card, cash) before issuing room keys. Guest Experience and Company Standards Welcome and greet guests and anticipate and address their needs. Interact with colleagues and guests professionally and promptly. Contribute to team goals. Always follow company policies and safety procedures. To Become a Front Desk Ops Supervisor at HVC: Available to work various shifts, holidays, and both weekend days. Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time. Lift/Carry/Push/Pull Items that Weigh up to 25lbs without assistance. Position may require background and drug screening contingent on company policy in accordance with applicable legal requirements. Valid Drivers License Required. Hyatt Vacation Ownership is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. This position is at a location where Hyatt is not the employer. The employer of individuals working at this hotel may be a third-party management company that is responsible for all employment benefits and obligations at this location. #J-18808-Ljbffr

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