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Supervisor, Clinical Engineering

4 months ago

Lafayette, United States TriMedx Full time

If you are wondering what makes TRIMEDX different, it's that all of our associates share in a common purpose of serving clients, patients, communities, and each other with equal measures of care and performance.

  • Everyone is focused on serving the customer and we do that by collaborating and supporting each other
  • Associates look forward to coming to work each day
  • Every associate matters and makes a difference

It is truly a culture like no other - We hope you will join our team Find out more about the available position below.

Summary

The Supervisor Clinical Engineering leads clinical engineering initiatives to provide superior customer service and operational efficiency by managing the execution of the TRIMEDX Medical Equipment Management Plan (MEMP). This position assists the Clinical Engineering Manager with all aspects of program management, including work history data analysis, staffing allocation, budget control, equipment acquisition planning and outside vendor management. The Supervisor manages operations on a day-to-day basis, collaborates and maintains positive relationships with customers, works to develop colleagues, and provides a communication channel between hospital executives and TRIMEDX. The Supervisor Clinical Engineering also directs Joint Commission inspections and ensures that TRIMEDX services are in compliance with regulatory standards. This position may include a hands-on service component.

Responsibilities

Leadership

  • Apply knowledge and experience of technology and/or equipment to oversee site operations and provide direction to others
  • Motivate others through praise, recognition and rewards
  • Manage personnel by staffing and scheduling technicians in a manner that assures the best service possible
  • Conduct semi-annual and annual technician performance evaluations
  • Coach/mentor technicians by providing feedback on performance including corrective action of team members
  • Develop others to continuously achieve long and short-term business results
  • Participates in the hiring process of new employees
  • Build and maintain relationships with customers by employing interpersonal and conflict management skills
  • Influences change through recommendations

Operations Management

  • Manage service operations functions, such as service contracts and resources. Document the demand labor, demand parts, contracts, in-house labor, and in-house parts
  • Use a policy as a guide and is expected to apply sound judgement in day to day activities
  • Answer questions and meet with others to discern the root cause of technological/process problems
  • Manage inventory of shop supplies and database stockroom for accuracy to include an annual inventory
  • Develop service strategies with an outlook of continuous process improvement and provide metrics to TriMedx Central Office
  • Manage Joint Commission inspections and make sure open work orders are made a priority and that performance assurance inspections are documented
  • Manage site KPI's (PM's, WOT's, Alerts and Regulatory)
  • Assist with work order approval process
  • Support and make recommendations on continuous improvement initiatives and work with leadership to implement identified corrective actions

Account Management & Development

  • Effectively collaborate with customers and vendors to develop win-win solutions
  • Monitor each modality after setting financial and performance benchmarks
  • Identify and pursue opportunities for business entry
  • Manage financial performance
  • Financial responsibility for site and budget readiness
  • Participate in customers departmental meetings such as: Imaging, Lab and OR Directors
  • Fill in for site manager as needed
  • Advise users of equipment status and ensure all service and documentation is complete, timely and accurate
  • Responsible for contract recommendations; evaluating, adding and removing when fit
  • Serves on hospital committees such as: Environment of Care (EOC) and Capital Planning Committees
  • Schedules workload, schedule maintenance leveling and improve daily operations
  • Identify department problems/trends and implement long term solutions
  • Manages on-call functions/rotations within the database
  • Evaluate and approve parts request and on-site/off-site vendor service requests
  • Defines and recommends solutions to satisfy a customer subset
  • Regular interaction with external customers

General

  • Over one remote single site less than $1.5m in revenue
  • Budget and expense management
  • Tactical focus with contributions that support management
  • Spends approximately 25% of time as a working technician (is a working leader):
    • *Daily: 50% including ticket assignment
    • *Weekly: 30%
    • *Monthly 15%
    • *Quarterly: 5%
    • *Annually: 0%

All other duties as assigned

Skills and Experience

  • Minimum 3 years experience working with biomedical equipment in a clinical engineering environment. Experience leading/managing in a clinical engineering environment preferred but not required.

  • Advanced knowledge of Microsoft Office applications required

  • Ability to manage day-to-day and long-term site operations

  • Possess strong leadership, organizational, and time management skills in effort to make effective decisions

  • Ability to lead, motivate, and develop others

  • Ability to perform basic financial analysis and calculate budgets, revenue and costs

  • Occasionally required to bend, crouch, climb or maneuver body to perform equipment and EOC inspections

  • Knowledge of state and federal inspection agencies (TJC, CAP, DNV, and other accrediting bodies)

  • Strong written, verbal and presentation communication skills

  • Ability to integrate information from a variety of sources

  • Excellent interpersonal and customer service skills

  • Must have the ability to lead others, execute company policies, procedures and strategies; build relationships across one customer base; provide mentoring to Technicians.

  • Preferred path includes, but is not limited to, prior experience as a Manager Plus One or Senior Technician.

Education and Qualifications

  • Associates degree or equivalent experience required. Electronics, related technical discipline or equivalent military training preferred; Bachelor's degree or equivalent experience preferred
  • Technical certification such as A+, CBET, CRES, CLES or CCE preferred

At TRIMEDX, we support and protect a culture where diversity, equity and inclusion are the foundation. We know it is our uniqueness and experiences that make a difference, drive innovation and create shared success. We create an inclusive workplace by actively seeking diversity, creating inclusion and driving equity and engagement.

We embrace people's differences which include age, race, color, ethnicity, gender, gender identity, sexual orientation, national origin, education, genetics, veteran status, disability, religion, beliefs, opinions and life experiences.

Visit our website to view our full Diversity, Equity and Inclusion statement, along with our social channels to see what our team is up to: Facebook, LinkedIn, Twitter.

TRIMEDX is an Equal Opportunity Employer. Drug-Free Workplace.

Because we are committed to providing a safe and productive work environment, TRIMEDX is a drug-free workplace. Accordingly, Associates are prohibited from engaging in the unlawful manufacture, sale, distribution, dispensation, possession, or use of any controlled substance or marijuana, or otherwise being under the influence thereof, on all TRIMEDX and Customer property or during working/on-call hours.