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Patient Services Coordinator Trainer

2 months ago

Norfolk, United States Virginia Oncology Associates Full time

Overview:

Virginia Oncology Associates, the largest group of medical professionals in Hampton Roads and Northeast North Carolina devoted exclusively to cancer care and blood disorders, has an exciting opportunity for a Patient Services Coordinator Trainer to support all 9 Virginia Oncology Associates patient facing locations.

***Please take this quick survey once you've submitted your resume to complete the application process: PSC Trainer PI Survey ***

Responsibilities:
  • Train all new employees on Patient Services Coordinator duties and programs (Athena-IDX, G2, iQueue, etc.)
  • Provide training support to all VOA locations and evaluate daily processes
  • Identify front line issues and work with managers for resolutions
  • Provide consistent monthly feedback to managers
  • Assist with the standardization of practices and procedures for all Virginia Oncology Associates locations
  • Greets patients and visitors to the clinic in a prompt, courteous and professional manner. Checks in patients and informs clinical staff of patient arrival.
  • Provides and explains paperwork for the patient to complete prior to examination. Collects, proofs for completeness, and files patient forms. Updates demographics and insurance information in the system. Collects co-pays and balances; provides receipt.
  • Answers, screens, and responds to routine questions, routes to appropriate personnel, or take thorough messages. Pages clinic personnel as appropriate. Communicates messages in an accurate and timely manner according to procedures.
  • Checks patients out after examination. Schedules returning appointments in accordance with physician and/or office guidelines. Provides patients with appointment details such as time, location, directions, instruction sheets, and other details.
  • Records patient cancellations and missed appointments; reschedules appointments. Notifies appropriate staff of the cancellation and makes note in patient chart
  • Provides general administrative support by filing charts and forms. Maintains lobby area in a neat and orderly manner. Maintains a legible supply of forms and appropriate office supplies required for daily activities.
  • Adheres to confidentiality, state, federal, and HIPPA laws and guidelines with regards to patients records.
  • Other duties as requested or assigned.
Qualifications:
  • Minimum of 5 years of experience in healthcare scheduling
  • Previous training experience preferred
  • Excellent verbal and written communication skills
  • Receptionist or office experience required
  • Medical office experience strongly preferred
  • Proficiency with computer systems and Microsoft (Outlook, Office Word, and Excel) required
  • High school diploma or equivalent
  • Must be able and willing to travel to other office locations to assist with training and support needs with little advance notice.