Customer Success Manager

2 months ago


Holland, United States Uniforce Professionals Full time

Krijg jij energie van het opbouwen en onderhouden van bestaande klantrelaties en netwerken? Kun jij daarbij zorgen voor de beste klantbeleving en het bieden van echte toegevoegde waarde voor de klanten? Lees dan snel verder, want wij zoeken een Custome Je hebt goede communicatieve vaardigheden, een resultaatgerichte mindset, je bent een echte teamplayer, je hebt financieel inzicht en je vindt het belangrijk om continu te leren en ontwikkelen. Je bent daarbij in staat tot goede zelfreflectie en durft kritisch naar je eigen handelen te kijken. Welke kennis heb je nodig? HBO werk- en denkniveau; Kennis over IT-processen (ITIL is een pré); Portfoliokennis en kennis van de Smart Combinations diensten (onder andere SD-LAN, SD WAN, SD WAN Premium, Zakelijk Internet, Cloud Communications Cisco en Mitel, Central Firewall, Elastic Interconnect en Vast Bellen); Kennis van de systemen ServiceNow, Genesys, SalesForce en de klantportal; Ervaring met procesverbeteringen; Kennis van dienstverlening en service- en contractmanagement; Aansturing van service- en leveringsprocessen; Goede beheersing van de Nederlandse en Engelse taal.

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