Customer Service Representative

3 weeks ago

Holland, United States Clarios Full time

What you will do: Under general direction and in conformance with Divisional policies, procedures and objectives, receives and processes moderately complex customer orders, inquiries and/or complaints covering items or products ordered. Serve as primary communications link between Original Equipment and Aftermarket customers, sales staff and other departments on inquiries, order related issues, product information, credits and other issues pertaining to customers’ accounts via email, fax or phone. How you will do it: Run customer order reports to proactively get orders shipped. Manage OEM customer accounts including daily shipping releases, creating shipping orders, coordinating with the production control team. Process change orders, credits, and product return authorizations. Manage OE customer’s special orders. Coordinate Intercompany batteries shipments. Manage and cycle count dunnage (packaging administration). Identifies and logs customer concerns and follows up on questions regarding all aspects of receipt of delivery, prices, shortages/overages, etc. Strong communication skills including the ability to work collaboratively with external and internal customers. Be available for weekend work including in-office and working from home on assigned weekends, home wi-fi required, be available to cover other shifts as required. Assists customer with questions and issues. Cross train within customer service and production control department. All other duties as assigned by the Customer Service Manager. What we look for: Two years customer service experience in a manufacturing environment. HS Degree or Equivalency Required, Associates or Bachelor’s degree preferred. OEM or Tier-1 manufacturing experience preferred. Ability to consistently deliver excellent customer service to both external and internal customers. Excellent communication skills. Good working knowledge of Excel and Word. Who we are: Clarios is the creator behind the world’s most recognizable car battery brands. We are the car battery found in most new vehicles including leading brands such as Ford, General Motors, Toyota, Honda, and Nissan. Our 16,000 employees develop, manufacture, and distribute batteries for virtually every type of vehicle. We recover, recycle, and reuse up to 99% of our battery materials, leading sustainability practices in our industry. Clarios, formerly Johnson Controls Battery Group, is currently a Brookfield portfolio company. Learn more about us at www.clarios.com. We recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please apply. Diversity of experience and skills combined with passion is key to challenging the status quo. Therefore, we encourage people from all backgrounds to apply to our positions. Please let us know if you require accommodations during the interview process by emailing Special.Accommodations@Clarios.com. We are an Equal Opportunity Employer and value diversity in our teams in terms of work experience, area of expertise, gender, ethnicity, and all other characteristics protected by laws in the countries where we operate. For more information on our commitment to sustainability, diversity, and equal opportunity, please read our latest report. We want you to know your rights because EEO is the law. A Note to Job Applicants: Please be aware of scams being perpetrated through the Internet and social media platforms. Clarios will never require a job applicant to pay money as part of the application or hiring process. To all recruitment agencies: Clarios does not accept unsolicited agency resumes/CVs. Please do not forward resumes/CVs to our careers email addresses, Clarios employees or any other company location. Clarios is not responsible for any fees related to unsolicited resumes/CVs. #J-18808-Ljbffr

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