Customer Service Specialist

4 months ago

Holland, United States Orkin Full time

Overview:

We Need Your Next-Level Service Mindset at the Best in Pests.

As part of the Orkin team, youll be critical to helping our customers feel weve delivered on our promise. That means building on our reputation for top-notch service from the industry leader with more than 120 years of protecting homes and businesses.

Our Customer Service Specialist position gives you an opportunity to help customers with your service mindset and your drive to be accountable to a team thats counting on you. Youll excel with organizational skills and commitment to accuracy in a fast-paced dynamic environment.

Youll have more than a jobyoull have a career with growth potential and benefits that go beyond the basics. This includes full medical, dental and vision coverage for you and your family, competitive pay and a 401(k) program. Not to mention, youll receive opportunities to volunteer and give back.

With Orkins award-winning training program, youll receive all the tools you need to succeed. That means no industry experience required to start building your career. Plus, if theres one thing we know at Orkin, its that pests keep coming back, and that makes our industry recession resistant.

Ready to start a career with staying power? Apply now

Responsibilities:

As a Customer Service Specialist, you will be a Subject Matter Expert and play a pivotal role in ensuring every customer has an experience thats the best in pests. You will field incoming requests, schedule service visits and maintain efficient routes that reduce drive time for Orkin Pros. Leading with empathy and a service mindset, youll keep integrity and excellence at the forefront as you coordinate service, resolve issues and support overall satisfaction to help your branch maintain and grow customers.

You will

  • Answer incoming calls and make outbound calls to customers to schedule, confirm and follow up on service appointments.
  • Proficiently navigate a Windows-based & Web-based system to track routes and optimize current and future schedulesdont worry, we will train you
  • Apply expertise developed in training to schedule appointments for technicians to efficiently minimize drive time and/or distance as needed and recommend alternative routes when appropriate
  • Use your sharp listening skills and probing questions to identify the customers concern and evaluate their needs
  • Monitor, update and maintain customer database with accurate customer information including call details, disposition of calls, payments, and other results
  • Reschedule unserviced accounts within 24 hours
  • Participate in quality assurance processes, programs, and initiatives
  • Safeguards customers privacy and other proprietary information

What type of benefits will you receive?

  • Competitive earnings
  • $17.00-$18.00
  • Comprehensive benefits package including medical, dental, vision, maternity, & life Insurance
  • 401(k) plan with company match, employee stock purchase plan
  • Paid vacation, holidays, and sick leave
  • Employee discounts, tuition reimbursement, dependent scholarship awards
  • Industry leading, quality, comprehensive training program

Why should you choose Orkin?

  • Founded in 1901, Orkin is a global residential and business service provider who provides the most accurate, comprehensive, and efficient pest management services for both residential and commercial customers
  • The Pest Management Industry is growing and is a recession resistant line of business
  • You have a service-oriented mindset that leads you to build loyalty and trust with clients
  • You hold yourself responsible to commitments
  • You value being part of a team
  • You want to join a company that supports the community
  • Orkin is financially stable and growing as the largest subsidiary of Rollins, , (NYSE: ROL), headquartered in Atlanta, GA

Are you ready to join the Best in Pests?

Qualifications:

What do you need to be successful?

  • Previous experience in Customer Service or Sales preferred
  • High School Diploma or equivalent required
  • Ability to pass a drug screen and background check is required
  • Excellent interpersonal and communication skills
  • Basic computer skills in various software and web-based applications
  • Proficient in Microsoft Office
  • Strong attention to detail and follow through
  • Demonstrated ability to prioritize tasks and manage time efficiently

What will my work environment be like?

Candidates must meet physical job requirements and safely perform the job duties with or without accommodations:

  • Must be comfortable sitting at a desk and working with a computer, keyboard, telephone, and other office equipment for extended periods of time.
  • Be able to regularly lift and/or move up to 25 pounds.

Orkin is an Equal Opportunity/Protected Veterans/Individuals with Disabilities Employer

#ORK123

8/12

  • Customer Service Representative

    5 days ago

    Holland, Michigan, United States Gordon Food Service Full time

    Work DescriptionThe Customer Service Representative will be responsible for delivering exceptional customer service, processing transactions accurately, and maintaining a clean and organized store environment. This role requires strong communication skills, attention to detail, and the ability to work effectively in a fast-paced team setting.

  • Customer Experience Specialist

    6 days ago

    Holland, New York, United States Crosby's Full time

    Become a valued member of our team as a Customer Experience Specialist at Crosby's!In this role, you will be responsible for creating memorable customer experiences by greeting and assisting customers, operating cash registers, and maintaining a clean and organized store environment.We offer a competitive hourly rate of $16.00/hr & up (based on experience)...

  • Lead, Customer Service

    4 months ago

    Holland, United States SpartanNash Full time

    At SpartanNash, we deliver the ingredients for a better life through customer-focused innovation. We do this for our supply chain customers and U.S. military commissaries, retail store guests and, most importantly, our Associates. In fact, we see a day when each will say, "I can't live without them." Our SpartanNash family of Associates is 17,000 strong,...

  • Customer Service Lead Specialist

    6 days ago

    Holland, Ohio, United States Burlington Full time

    As a part of the Burlington team, you will play a crucial role in leading day-to-day customer service initiatives. This includes inspiring and motivating associates to provide exceptional customer service at all times. You will lead by example, approaching your work with Our Burlington philosophy and company core values in mind.The ideal candidate will have...

  • Customer Service Specialist

    6 days ago

    Holland, Michigan, United States Old Navy Full time

    About Old NavyOld Navy is a leading fast-fashion retailer offering trendy clothing and accessories for the whole family.About the JobWe are seeking a Sales Associate to join our team at one of our locations. As a Sales Associate, you will be responsible for creating memorable shopping experiences for customers by driving sales and executing company processes...

  • Delivery Route Service Specialist

    3 weeks ago

    Holland, Michigan, United States WM Uniform and Linen Full time

    Role OverviewWM Uniform and Linen is seeking a highly motivated Delivery Route Service Specialist to join our team. As a key member of our operations team, you will play a crucial role in delivering exceptional customer service and driving business growth.

  • Customer Experience Specialist

    3 weeks ago

    Holland, Michigan, United States AT&T Full time

    Unlock Your Potential as a Customer Experience SpecialistWe are seeking a highly motivated and results-driven Customer Experience Specialist to join our team of talented sales professionals. In this role, you will be the face and voice of AT&T, delivering exceptional customer experiences and driving sales growth.Key Responsibilities:Meet with customers daily...

  • Parttime Customer Service Lead

    2 months ago

    Holland, United States SpartanNash Full time

    At SpartanNash, we deliver the ingredients for a better life through customer-focused innovation. We do this for our supply chain customers and U.S. military commissaries, retail store guests and, most importantly, our Associates. In fact, we see a day when each will say, "I can't live without them." Our SpartanNash family of Associates is 17,000 strong,...

  • Route Service Delivery Specialist

    2 weeks ago

    Holland, Michigan, United States A D Bos Vending Services Full time

    Job OverviewWe are seeking a skilled Route Service Delivery Specialist to join our team at A.D. Bos Vending Services, a family-owned and operated business with over 80 years of experience in West Michigan.This full-time position offers a competitive hourly rate plus commissions based on sales, as well as a comprehensive benefits package including health...

  • Customer Service Representative

    7 days ago

    Holland, United States Dennis Jones - State Farm Agent Full time

    ROLE DESCRIPTION:Dennis Jones - State Farm Agent is seeking an organized and efficient specialist to fulfill administrative duties and support insurance agents in gaining and keeping customers. As Customer Service Representative - State Farm Agent Team Member with our agency, your attention to detail, dedication to client relations, and sales-mindedness...

  • Customer Service Manager

    6 days ago

    Holland, Michigan, United States Family Fare Full time

    **Job Overview:**As a Customer Service Lead at Family Fare, you will be responsible for supervising and directing front-end activities in the absence of the Customer Service Manager. This role requires providing and maintaining high standards of customer service in store operations.Key Responsibilities:Supervise and direct front-end activities;Provide and...

  • Customer Service Representative

    2 months ago

    Holland, United States Planet Fitness Full time

    Benefits: 401(k) 401(k) matching Dental insurance Employee discounts Health insurance Opportunity for advancement Profit sharing Training & development Vision insurance Wellness resources We are seeking a Customer Service Representative to join our t Customer Service, Customer Service Representative, Representative, Retail, Instructor, Insurance

  • Customer Service Representative

    3 weeks ago

    Holland, Ohio, United States Burlington Full time

    Job Description: Customer Service RepresentativeWe are looking for a highly motivated Customer Service Representative to join our team at Burlington Stores, Inc.In this role, you will be responsible for providing outstanding customer service, processing transactions efficiently, and completing tasks as assigned by management.This is an exciting opportunity...

  • Customer Service Sales Specialist

    3 weeks ago

    Holland, Ohio, United States Walmart Full time

    Why Join Us?As a Sales Associate at Walmart, you'll have the opportunity to work in a fast-paced, dynamic environment where no two days are ever the same. You'll interact with customers from diverse backgrounds, develop your communication skills, and contribute to the success of our team. Plus, you'll enjoy a comprehensive benefits package and opportunities...

  • Customer Service Representative

    7 days ago

    Holland, United States The Stow Company Full time

    The Stow Company is currently seeking qualified candidates for a Customer Service Representative located in Holland, MI. We are the country's premier source for custom closets and organizational solutions; designed, custom-cut, and shipped directly to our clients. Primary Purpose of Position: The Retail Customer Service position serves as the frontline...

  • Customer Service Representative

    6 days ago

    Holland, United States The Stow Company Full time

    The Stow Company is currently seeking qualified candidates for a Customer Service Representative located in Holland, MI. We are the country's premier source for custom closets and organizational solutions; designed, custom-cut, and shipped directly to our clients. Primary Purpose of Position: The Retail Customer Service position serves as the frontline...

  • Customer Service Representative

    6 days ago

    Holland, Michigan, United States Domino's Pizza LLC Full time

    **About the Role**We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at Domino's. The successful candidate will be responsible for providing exceptional customer experiences, taking orders accurately, and maintaining a clean and organized store environment.**Key Responsibilities:**Greets...

  • Customer Service Representative

    5 days ago

    Holland, New York, United States Crosby's Full time

    We are looking for a skilled and enthusiastic Customer Service Representative to join our team at Crosby's. As a Sales Associate, you will be responsible for delivering exceptional customer service, processing transactions accurately, and maintaining a clean and organized store environment.We offer a competitive salary of $16.00/hr & up (based on...

  • Customer Service Representative

    3 weeks ago

    Holland, Michigan, United States Wintrust Financial Full time

    Wintrust Financial: A Career of Opportunity">At Wintrust Financial, we're dedicated to providing exceptional financial services to our customers. As a Customer Service Representative, you'll play a vital role in delivering personalized banking experiences that exceed our customers' expectations.">About Us">We're a leading financial holding company with over...

  • Customer Service Advocate

    6 days ago

    Holland, Michigan, United States Tommy Car Wash Systems Full time

    At Tommy Car Wash Systems, we're seeking an experienced Customer Service Advocate to join our team. This role involves providing exceptional support to our franchise partners, resolving technical issues, and promoting a positive customer experience.About the RoleWe're looking for a skilled professional with 2+ years of experience in a mechanical or network...