Customer Service Specialist

4 weeks ago

Holland, Ohio, United States Orkin Full time

Overview:

We Need Your Next-Level Service Mindset at the Best in Pests.

As part of the Orkin team, youll be critical to helping our customers feel weve delivered on our promise. That means building on our reputation for top-notch service from the industry leader with more than 120 years of protecting homes and businesses.

Our Customer Service Specialist position gives you an opportunity to help customers with your service mindset and your drive to be accountable to a team thats counting on you. Youll excel with organizational skills and commitment to accuracy in a fast-paced dynamic environment.

Youll have more than a jobyoull have a career with growth potential and benefits that go beyond the basics. This includes full medical, dental and vision coverage for you and your family, competitive pay and a 401(k) program. Not to mention, youll receive opportunities to volunteer and give back.

With Orkins award-winning training program, youll receive all the tools you need to succeed. That means no industry experience required to start building your career. Plus, if theres one thing we know at Orkin, its that pests keep coming back, and that makes our industry recession resistant.

Ready to start a career with staying power? Apply now

Responsibilities:

As a Customer Service Specialist, you will be a Subject Matter Expert and play a pivotal role in ensuring every customer has an experience thats the best in pests. You will field incoming requests, schedule service visits and maintain efficient routes that reduce drive time for Orkin Pros. Leading with empathy and a service mindset, youll keep integrity and excellence at the forefront as you coordinate service, resolve issues and support overall satisfaction to help your branch maintain and grow customers.

You will

  • Answer incoming calls and make outbound calls to customers to schedule, confirm and follow up on service appointments.
  • Proficiently navigate a Windows-based & Web-based system to track routes and optimize current and future schedulesdont worry, we will train you
  • Apply expertise developed in training to schedule appointments for technicians to efficiently minimize drive time and/or distance as needed and recommend alternative routes when appropriate
  • Use your sharp listening skills and probing questions to identify the customers concern and evaluate their needs
  • Monitor, update and maintain customer database with accurate customer information including call details, disposition of calls, payments, and other results
  • Reschedule unserviced accounts within 24 hours
  • Participate in quality assurance processes, programs, and initiatives
  • Safeguards customers privacy and other proprietary information

What type of benefits will you receive?

  • Competitive earnings
  • $17.00-$18.00
  • Comprehensive benefits package including medical, dental, vision, maternity, & life Insurance
  • 401(k) plan with company match, employee stock purchase plan
  • Paid vacation, holidays, and sick leave
  • Employee discounts, tuition reimbursement, dependent scholarship awards
  • Industry leading, quality, comprehensive training program

Why should you choose Orkin?

  • Founded in 1901, Orkin is a global residential and business service provider who provides the most accurate, comprehensive, and efficient pest management services for both residential and commercial customers
  • The Pest Management Industry is growing and is a recession resistant line of business
  • You have a service-oriented mindset that leads you to build loyalty and trust with clients
  • You hold yourself responsible to commitments
  • You value being part of a team
  • You want to join a company that supports the community
  • Orkin is financially stable and growing as the largest subsidiary of Rollins, , (NYSE: ROL), headquartered in Atlanta, GA

Are you ready to join the Best in Pests?

Qualifications:

What do you need to be successful?

  • Previous experience in Customer Service or Sales preferred
  • High School Diploma or equivalent required
  • Ability to pass a drug screen and background check is required
  • Excellent interpersonal and communication skills
  • Basic computer skills in various software and web-based applications
  • Proficient in Microsoft Office
  • Strong attention to detail and follow through
  • Demonstrated ability to prioritize tasks and manage time efficiently

What will my work environment be like?

Candidates must meet physical job requirements and safely perform the job duties with or without accommodations:

  • Must be comfortable sitting at a desk and working with a computer, keyboard, telephone, and other office equipment for extended periods of time.
  • Be able to regularly lift and/or move up to 25 pounds.

Orkin is an Equal Opportunity/Protected Veterans/Individuals with Disabilities Employer

#ORK123

8/12

  • Customer Service Specialist

    7 days ago

    Holland, Ohio, United States Walmart Full time

    Job SummaryWe are seeking a Customer Service Specialist to join our team at Walmart. In this role, you will be responsible for providing exceptional customer service and ensuring that our customers have a positive shopping experience.Main Duties:Responding to customer inquiries and resolving issues promptly

  • Customer Service Associate

    3 days ago

    Holland, Ohio, United States Walmart Full time

    At Walmart, we're looking for talented individuals to join our Front End Service team as Customer Service Associates.About the RoleThis role is focused on providing exceptional customer service, ensuring compliance with company policies, and maintaining a positive store experience. As a Customer Service Associate, you will be the face of our store,...

  • Customer Service Manager

    3 days ago

    Holland, Ohio, United States Walmart Full time

    Job DescriptionWe are seeking a skilled Customer Service Manager to join our team. In this role, you will be responsible for leading a team of associates and providing exceptional customer service.Key Responsibilities:Lead a team of associates and provide guidance and support as neededEnsure high levels of customer satisfaction through effective...

  • Deli Stocker and Customer Service Specialist

    2 days ago

    Holland, Ohio, United States Sam's Club Full time

    About the JobWe are seeking a highly motivated and organized individual to join our Fresh Food team as a Stocking Associate. In this role, you will be responsible for maintaining the sales floor and merchandise presentation in the Freezer/Cooler/Deli area, providing exceptional customer service, and ensuring that all company policies and procedures are...

  • Customer Service Representative

    4 days ago

    Holland, Ohio, United States Wal-Mart Stores , Inc. Full time

    About UsAt Walmart, we are committed to providing our customers with an exceptional shopping experience. Our sales associates play a critical role in achieving this goal by providing outstanding customer service and helping customers find the products they need.The JobThis is a challenging and rewarding role that requires a high level of energy and...

  • Customer Service Ambassador

    5 days ago

    Holland, Ohio, United States Wal-Mart Stores , Inc. Full time

    As a Customer Service Ambassador at Walmart, you play a vital role in creating a positive shopping experience for our customers. Your warm smile, friendly greeting, and genuine thank you can make all the difference in how our customers feel when they leave the store. You are an ambassador of Walmart, representing our values and commitment to customer...

  • Customer Service Representative

    3 days ago

    Holland, Ohio, United States Walmart Full time

    **About the Role**We are seeking a skilled Customer Service Representative to join our team. As a frontline associate, you will play a vital role in ensuring that members have an exceptional shopping experience.**Key Responsibilities:**Maintain a positive attitude and greet members with a smileProvide exceptional customer service by acknowledging members'...

  • Customer Service Representative

    7 days ago

    Holland, Ohio, United States Sam's Club Full time

    Job OverviewWe are seeking a highly motivated and customer-focused individual to join our team as a Member Assist Cart Attendant. In this role, you will be responsible for ensuring a positive shopping experience for our members by providing exceptional service and support.Your key responsibilities will include maintaining a clean and safe shopping...

  • Customer Service Representative

    6 days ago

    Holland, Ohio, United States Michaels Stores Part time

    We are seeking a highly motivated and organized individual to join our team as a Creative Team Member. In this role, you will be responsible for supporting our sales floor team and contributing to the overall success of our store.Key ResponsibilitiesAssist customers with finding products, answering questions, and making recommendations.Process transactions...

  • Creative Customer Service Representative

    2 days ago

    Holland, Ohio, United States Michaels Stores Part time

    Job SummaryThe Creative Customer Service Representative position is a critical role within our retail team at Michaels Stores. This individual will be responsible for delivering exceptional customer service, handling cash transactions, and maintaining a well-organized store environment.Key Responsibilities:Cash Handling and Transactions: Execute cash...

  • Service Expert Associate

    5 days ago

    Holland, Ohio, United States Orkin Full time

    About the JobWe are seeking a highly skilled Customer Service Specialist to join our team. As a Subject Matter Expert, you will play a pivotal role in ensuring every customer has an exceptional experience. Your responsibilities will include:Answering incoming calls and scheduling service visitsNavigating our Windows-based system to track routes and optimize...

  • Customer Experience Specialist

    3 days ago

    Holland, Ohio, United States Sam's Club Full time

    About the JobThis Facilities Maintenance Representative position is an excellent opportunity for individuals who enjoy working in a fast-paced environment and taking pride in their work. As a member of our team, you will play a critical role in ensuring the cleanliness and safety of our facilities, providing exceptional customer service, and contributing to...

  • Customer Service Representative

    4 hours ago

    Holland, Ohio, United States Walmart Full time

    About the PositionWe are seeking a highly motivated and customer-focused individual to join our team as a Retail Store Associate - Member Services. In this role, you will be responsible for assisting customers with their purchases, helping them load their vehicles, and maintaining a clean and organized parking lot. You will also be required to resolve any...

  • Customer Experience Specialist

    7 days ago

    Holland, Ohio, United States Waffle House Full time

    Job SummaryAt Waffle House, we are committed to providing exceptional customer service. As a Host/Hostess, you will play a key role in creating a welcoming and enjoyable experience for our guests.Key ResponsibilitiesGreet and seat customers in a timely and courteous mannerTake orders and manage wait times to minimize delaysRestock and maintain supplies as...

  • Retail Customer Service Representative

    2 days ago

    Holland, Ohio, United States Walmart Full time

    Job DescriptionThis role involves communicating and supporting membership by providing information on membership types, programs, and benefits to current and prospective members. The successful candidate will process memberships, upgrades, and credit accounts, encouraging membership renewals and participating in sales and marketing events.Maintain a positive...

  • Cashier and Customer Experience Specialist

    5 days ago

    Holland, Ohio, United States Wal-Mart Stores , Inc. Full time

    Welcome to Walmart, where we strive to provide exceptional customer service and create a welcoming shopping environment. As a Front End Sales Associate, you will be the face of our brand, interacting with customers and providing personalized service to ensure their satisfaction. Your passion for helping others and delivering outstanding customer experiences...

  • Customer Service Representative

    5 days ago

    Holland, Ohio, United States Walmart Full time

    Club Support Associate RoleThis role plays a vital part in ensuring our members have an exceptional shopping experience. As a Club Support Associate, you will be responsible for maintaining a clean and well-organized parking lot, assisting members with their purchases, and providing excellent customer service.Key ResponsibilitiesMaintain a positive attitude...

  • Retail Customer Service Associate

    6 days ago

    Holland, Ohio, United States Sam's Club Full time

    Position Summary... Want to make a lot of peoples day? Our Member Frontline Cashier Associates are the heart of our front end. You play a major role in how our members feel in the club and when they leave. You might be the first, last, and sometimes only associate that our members interact with. Thats why its so important to smile, greet, and thank each and...

  • Customer Service Representative

    2 days ago

    Holland, Ohio, United States Walmart Full time

    **Supporting Store Operations**As a Grocery Associate at Walmart, you will contribute to the smooth operation of our retail store by performing various tasks that support customer satisfaction and store appearance. If you're detail-oriented and enjoy working as part of a team, we encourage you to apply for this exciting opportunity.Key...

  • Customer Service Representative

    5 days ago

    Holland, Ohio, United States Orkin Full time

    Company OverviewOrkin, a global residential and business service provider, offers comprehensive pest management services. Founded in 1901, we are committed to delivering top-notch service and building loyalty with our clients.