Customer Service Specialist

4 weeks ago

Holland, United States Orkin Full time

Overview:

We Need Your Next-Level Service Mindset at the Best in Pests.

As part of the Orkin team, youll be critical to helping our customers feel weve delivered on our promise. That means building on our reputation for top-notch service from the industry leader with more than 120 years of protecting homes and businesses.

Our Customer Service Specialist position gives you an opportunity to help customers with your service mindset and your drive to be accountable to a team thats counting on you. Youll excel with organizational skills and commitment to accuracy in a fast-paced dynamic environment.

Youll have more than a jobyoull have a career with growth potential and benefits that go beyond the basics. This includes full medical, dental and vision coverage for you and your family, competitive pay and a 401(k) program. Not to mention, youll receive opportunities to volunteer and give back.

With Orkins award-winning training program, youll receive all the tools you need to succeed. That means no industry experience required to start building your career. Plus, if theres one thing we know at Orkin, its that pests keep coming back, and that makes our industry recession resistant.

Ready to start a career with staying power? Apply now

Responsibilities:

As a Customer Service Specialist, you will be a Subject Matter Expert and play a pivotal role in ensuring every customer has an experience thats the best in pests. You will field incoming requests, schedule service visits and maintain efficient routes that reduce drive time for Orkin Pros. Leading with empathy and a service mindset, youll keep integrity and excellence at the forefront as you coordinate service, resolve issues and support overall satisfaction to help your branch maintain and grow customers.

You will

  • Answer incoming calls and make outbound calls to customers to schedule, confirm and follow up on service appointments.
  • Proficiently navigate a Windows-based & Web-based system to track routes and optimize current and future schedulesdont worry, we will train you
  • Apply expertise developed in training to schedule appointments for technicians to efficiently minimize drive time and/or distance as needed and recommend alternative routes when appropriate
  • Use your sharp listening skills and probing questions to identify the customers concern and evaluate their needs
  • Monitor, update and maintain customer database with accurate customer information including call details, disposition of calls, payments, and other results
  • Reschedule unserviced accounts within 24 hours
  • Participate in quality assurance processes, programs, and initiatives
  • Safeguards customers privacy and other proprietary information

What type of benefits will you receive?

  • Competitive earnings
  • $17.00-$18.00
  • Comprehensive benefits package including medical, dental, vision, maternity, & life Insurance
  • 401(k) plan with company match, employee stock purchase plan
  • Paid vacation, holidays, and sick leave
  • Employee discounts, tuition reimbursement, dependent scholarship awards
  • Industry leading, quality, comprehensive training program

Why should you choose Orkin?

  • Founded in 1901, Orkin is a global residential and business service provider who provides the most accurate, comprehensive, and efficient pest management services for both residential and commercial customers
  • The Pest Management Industry is growing and is a recession resistant line of business
  • You have a service-oriented mindset that leads you to build loyalty and trust with clients
  • You hold yourself responsible to commitments
  • You value being part of a team
  • You want to join a company that supports the community
  • Orkin is financially stable and growing as the largest subsidiary of Rollins, , (NYSE: ROL), headquartered in Atlanta, GA

Are you ready to join the Best in Pests?

Qualifications:

What do you need to be successful?

  • Previous experience in Customer Service or Sales preferred
  • High School Diploma or equivalent required
  • Ability to pass a drug screen and background check is required
  • Excellent interpersonal and communication skills
  • Basic computer skills in various software and web-based applications
  • Proficient in Microsoft Office
  • Strong attention to detail and follow through
  • Demonstrated ability to prioritize tasks and manage time efficiently

What will my work environment be like?

Candidates must meet physical job requirements and safely perform the job duties with or without accommodations:

  • Must be comfortable sitting at a desk and working with a computer, keyboard, telephone, and other office equipment for extended periods of time.
  • Be able to regularly lift and/or move up to 25 pounds.

Orkin is an Equal Opportunity/Protected Veterans/Individuals with Disabilities Employer

#ORK123

8/12

  • Customer Experience Specialist

    3 months ago

    Holland, United States Best Buy Full time

    **Customer Experience Specialist (Advisor) - Job Details** **Customer Experience Specialist (Advisor)** Share Job **Overview** Part Time Entry Level Store Associates You are in for some awesome perks (Part-time and Full-time benefits based on your role and tenure) * Backup childcare * Tuition assistance for yourself and dependents * Generous employee...

  • Customer Service Representative

    1 month ago

    Holland, United States Request Foods, Inc. Full time

    Job DescriptionJob DescriptionAbout Request Foods, Inc.Founded in 1990, Request Foods is a privately held, family-owned and operated frozen food manufacturer located in Holland, MI. We produce, package, and ship an assortment of frozen food entrees for Private Labels and National Brands for both the retail and food service markets. Our mission is to honor...

  • Customer Service Specialist

    4 days ago

    Holland, Michigan, United States Dennis Jones - State Farm Agent Full time

    Job OverviewPOSITION SUMMARY:Dennis Jones - State Farm Agent is seeking a driven Producer who can identify opportunities and effectively transform leads into enduring client relationships. As an Office Representative on the State Farm Agent Team, your expertise in insurance offerings and market dynamics empowers you to engage directly with clients, discern...

  • Automotive Service Specialist

    1 week ago

    Holland, Michigan, United States Christian Brothers Automotive Full time

    Position Title:Automotive Service SpecialistLocation:Holland, MIPosition Overview:We are in search of skilled automotive service specialists who possess a vibrant spirit, work well in a team environment, and maintain a positive outlook. We seek professionals who can effectively diagnose issues and provide solutions with honesty, clarity, and a strong...

  • Customer Service Representative

    1 week ago

    Holland, Michigan, United States SpartanNash Full time

    At SpartanNash, we are dedicated to providing the essential components for a better lifestyle through our commitment to customer-centric innovation. Our mission extends to our supply chain partners, U.S. military commissaries, retail patrons, and, most importantly, our Associates. We envision a future where everyone will express, "I can't imagine my life...

  • Insurance Customer Support Specialist

    1 week ago

    Holland, Michigan, United States Dennis Jones - State Farm Agent Full time

    Job OverviewPOSITION SUMMARY:Dennis Jones - State Farm Agent is in search of a detail-oriented and proactive individual to handle administrative responsibilities and assist insurance agents in attracting and retaining clients. As an Insurance Customer Support Specialist within our agency, your meticulousness, commitment to client engagement, and...

  • Insurance Customer Support Specialist

    4 days ago

    Holland, Michigan, United States Dennis Jones - State Farm Agent Full time

    Job OverviewPOSITION SUMMARY:Dennis Jones - State Farm Agent is on the lookout for a detail-oriented and proactive individual to manage administrative responsibilities and assist insurance agents in acquiring and retaining clients. As an Insurance Customer Support Specialist within our agency, your meticulousness, commitment to client satisfaction, and sales...

  • Insurance Customer Support Specialist

    4 days ago

    Holland, Michigan, United States Dennis Jones - State Farm Agent Full time

    Job OverviewPOSITION SUMMARY:Dennis Jones - State Farm Agent is on the lookout for a detail-oriented and proactive individual to manage administrative responsibilities and assist insurance agents in building and maintaining client relationships. As an Insurance Customer Support Specialist within our agency, your meticulousness, commitment to client...

  • Customer Relations Specialist

    3 weeks ago

    Holland Patent, United States Suburban Propane Gas Corporation Full time

    Handle a high volume of incoming calls ensuring customer service quality, efficiency, and accuracy at all times - Maintain an in-depth knowledge of Suburban Propane products and services, customer account and billing processes, new customer informati Relations, Specialist, Customer Service, Business Services, Customer, Propane

  • Lead, Customer Service

    3 weeks ago

    Holland, United States Family Fare Full time

    At SpartanNash, we deliver the ingredients for a better life through customer-focused innovation. We do this for our supply chain customers and U.S. military commissaries, retail store guests and, most importantly, our Associates. In fact, we see a day when each will say, "I can't live without them." Our SpartanNash family of Associates is 17,000 strong,...

  • Lead, Customer Service

    3 weeks ago

    Holland, United States SpartanNash Full time

    At SpartanNash, we deliver the ingredients for a better life through customer-focused innovation. We do this for our supply chain customers and U.S. military commissaries, retail store guests and, most importantly, our Associates. In fact, we see a day when each will say, "I can't live without them." Our SpartanNash family of Associates is 17,000 strong,...

  • Tire Service Specialist

    1 week ago

    Holland, Michigan, United States Loves Travel Stops & Country Store Full time

    Job OverviewAs a Tire Service Specialist, you will play a crucial role in ensuring the safety and satisfaction of our customers by managing tire sales, removal, and installation for various vehicles, including commercial fleets.Key ResponsibilitiesTake charge of the tire sales process, including the removal and installation of tires.Perform equipment...

  • Beauty Services Specialist

    22 hours ago

    Holland, Ohio, United States Ulta Beauty Full time

    About the RoleWe are seeking a highly skilled and experienced Beauty Services Specialist to join our team at Ulta Beauty. As a key member of our salon team, you will be responsible for delivering exceptional beauty services to our guests, including haircuts, color, styling, makeup applications, and more.Key ResponsibilitiesDeliver Exceptional Guest Service:...

  • Production Assembler and Service Specialist

    1 week ago

    Holland, Michigan, United States Pro Mach Full time

    Advance Your Career as a Production Assembler and Service SpecialistAt ProMach, we are in search of individuals who aspire to excel. You will have the chance to steer your career in the direction you choose. Embrace creativity, strategy, influence, and precision in your role.Expect challenges and rewards. Forge friendships and enjoy your work. Enhance our...

  • Service Equipment Specialist

    1 week ago

    Holland, Michigan, United States Morrison Industries Full time

    Morrison Industrial Equipment is seeking dedicated Full-Time Service Equipment Specialists to join our team. This role involves traveling to client locations to perform essential repairs on a diverse range of machinery, particularly focusing on forklifts. The ideal candidate must possess a valid driver's license in good standing and will undergo a...

  • Customer Service Representative

    3 months ago

    Holland, United States Dennis Jones - State Farm Agent Full time

    Job DescriptionJob DescriptionROLE DESCRIPTION:Dennis Jones - State Farm Agent is seeking an organized and efficient specialist to fulfill administrative duties and support insurance agents in gaining and keeping customers. As Customer Service Representative - State Farm Agent Team Member with our agency, your attention to detail, dedication to client...

  • Customer Service Representative

    3 weeks ago

    Holland, United States Indiana Packers Full time

    Quincy Street Inc Customer Service Representative: Job Description The Customer Service Rep is to help support our customer base in a growing and dynamic market, by continuously meeting the needs of our customers, providing expert answers to questions about products, pricing, and availability while presenting the value of our product portfolio to customers....

  • Customer Service Representative

    3 months ago

    Holland, United States The Stow Company Full time

    ** Customer Service Representative** **Job Category****:** Customer Service **Requisition Number****:** CUSTO01245 Showing 1 location **Job Details** **Description** **About The Stow Company** Headquartered in Holland, Michigan and established over 35 years ago, The Stow Company manufactures a complete range of closet and home organization solutions. The...

  • Customer Service Representative

    6 days ago

    Holland, Michigan, United States WM Uniform and Linen Full time

    Job SummaryWe are seeking a highly motivated and detail-oriented Customer Service Representative to join our team at WM Uniform and Linen. As a key member of our customer-facing team, you will be responsible for delivering exceptional service to our clients, ensuring their needs are met, and building strong relationships with them.Key ResponsibilitiesOrder...

  • Customer Service Supervisor

    1 week ago

    Holland, Michigan, United States Family Fare Full time

    Position Overview:As a Customer Service Supervisor at Family Fare, you will play a crucial role in overseeing the front end operations of the store. Your responsibilities will include:Leadership: Direct and manage all front end activities in the absence of the Customer Service Manager.Customer Engagement: Ensure a high standard of customer service is...