DENTAL CUSTOMER EXPERIENCE SPECIALIST

3 months ago

Salt Lake City, United States MicroDental Laboratories Full time

Education MicroDental Laboratories is a world-class, rapidly growing, global company with strong benefit packages and great long-term stability. We operate in over 25 locations in North America as both MicroDental Laboratories and Modern Dental Laboratory USA. With our focus on Quality, Value, and Legendary Customer Care, our Centers are devoted to building strong and lasting relationships with our dentists and their team members. We are looking for a determined, high energy, well organized individual for the position of a Customer Experience Specialist to join our company.

**Our Company has the following to offer:**

* Excellent compensation plan with benefits including medical, dental, life insurance, short/long term disability, 401(k), vacation and holidays

* Flexible working hours

* Career advancement opportunities

* Investments in the latest technology

* Exclusively focused in cosmetic, implant and digital design for fixed prosthodontics

**Essential Duties and Responsibilities:**

* Retain and increase orders from existing and potential customers within an assigned geographical territory.

* Possess excellent communication and telephone skills, email and virtual communication experience, and a solutions mindset.

* Collaborate with internal technical teams, external strategic partners, and service teams focused on digital adoption, retention, and territory growth.

* Provide customer support services within a territoryemphasis on digital support.

* Monitor and assess customer activity and opportunities.

* Utilize communication channels between customers and laboratories, keeping customers informed of the best options for successful outcomes.

* Report to supervisor regarding customer-related activities such as customer visits and ordering patterns.

* Demonstrate keen awareness of territory market conditions, competitive pricing, service requirements, and customer needs assessment.

* Participate in laboratory-sponsored customer engagements, study clubs, conventions, seminars.

* All other duties as assigned or as otherwise required

**Qualifications:**

* Prior experience in the dental industry preferred

* High school diploma or equivalent required

* Competent computer skills, digital scan review preferred.

* Excellent communication and interpersonal skills, and ability to resolve conflicts with customers.

* Must be a self-starter with good initiative, assertiveness, and self-motivation.

* Must be well organized and possess good reasoning ability.

* Must include excellent time management skills to multitask and prioritize tasks with limited supervision.

* Strong relationship-building and networking skills.

* Team Player is a MUST

*All new hires will be required to pass our standard employee background check*

*MicroDental Laboratories and Modern Dental Laboratory USA are proud to be an Equal Opportunity/Affirmative Action employer. We recruit qualified applicants without regard to race, color, religion, gender, age, ethnic or national origin, veteran status, physical or mental disability, genetic information, sexual orientation or preference, gender identity, marital status, or citizenship status.*

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