Virtual Customer Experience Specialist

4 weeks ago

Salt Lake, Utah, United States USG Full time
Deliver Exceptional Customer Experiences

At USG, we're committed to delivering extraordinary experiences to our customers and employees every day. As a Virtual Platinum Customer Care Professional, you'll play a critical role in helping us achieve this goal.

Key Responsibilities:
  • Deliver exceptional service on inbound calls in a fast-paced, structured customer care environment
  • Consult with customers to understand their needs and tailor unique solutions to meet their expectations
  • Continuously improve key selling skills, including building rapport, understanding customer needs, handling objections, and closing sales
  • Address general and account-specific customer inquiries, providing clear and concise information and updating customer account information as needed
  • Use tools and resources to identify custom solutions and anticipate customer needs, ensuring first point of contact resolution
  • Meet and exceed performance goals, including customer survey results, sales rates, quality goals, compliance regulations, and productivity targets
Requirements:
  • Proven success in a customer service and consultative sales environment, with a passion for building customer loyalty through exceptional listening, consultative relationship building, resourcefulness, and strong written and verbal communication
  • Integrity to manage sensitive customer information and adhere to all regulatory and compliance guidelines related to servicing and sales practices
  • Passion for consultative sales, recommending products or solutions tailored to each customer's needs
  • Resilience to efficiently manage a steady stream of customer calls, balancing performance to meet a variety of metrics, effectively managing through change, and remaining positive in difficult situations
  • Ability to adapt communication style to a wide variety of personalities and situations
  • Commitment to implementing feedback as a means to achieving individual and team performance goals
  • Technical savvy to multitask and navigate through multiple Windows-based applications with speed and accuracy
  • Timeliness and reliability, with a commitment to being at work on time and adhering to your schedule each day
What We Offer:
  • A competitive salary range of $20.00 to $21.69 hourly
  • A bonus structure based on company and individual performance
  • A comprehensive benefits package, including health, dental, and vision insurance, 401(k) matching, and paid time off
  • A flexible work environment, with the option to work from home and a commitment to work-life balance
Why Join USG?

At USG, we're committed to creating a diverse and inclusive work environment that values and respects our colleagues. We offer a range of benefits and programs to support your career growth and well-being, including training and development opportunities, mentorship programs, and a commitment to diversity, equity, and inclusion.

We're proud to be an equal opportunity employer and welcome applications from diverse candidates. If you're passionate about delivering exceptional customer experiences and have a strong commitment to customer service, we encourage you to apply for this exciting opportunity.

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