Virtual Customer Experience Specialist
4 weeks ago
At USG, we're committed to delivering extraordinary experiences to our customers and employees every day. As a Virtual Platinum Customer Care Professional, you'll play a critical role in helping us achieve this goal.
Key Responsibilities:- Deliver exceptional service on inbound calls in a fast-paced, structured customer care environment
- Consult with customers to understand their needs and tailor unique solutions to meet their expectations
- Continuously improve key selling skills, including building rapport, understanding customer needs, handling objections, and closing sales
- Address general and account-specific customer inquiries, providing clear and concise information and updating customer account information as needed
- Use tools and resources to identify custom solutions and anticipate customer needs, ensuring first point of contact resolution
- Meet and exceed performance goals, including customer survey results, sales rates, quality goals, compliance regulations, and productivity targets
- Proven success in a customer service and consultative sales environment, with a passion for building customer loyalty through exceptional listening, consultative relationship building, resourcefulness, and strong written and verbal communication
- Integrity to manage sensitive customer information and adhere to all regulatory and compliance guidelines related to servicing and sales practices
- Passion for consultative sales, recommending products or solutions tailored to each customer's needs
- Resilience to efficiently manage a steady stream of customer calls, balancing performance to meet a variety of metrics, effectively managing through change, and remaining positive in difficult situations
- Ability to adapt communication style to a wide variety of personalities and situations
- Commitment to implementing feedback as a means to achieving individual and team performance goals
- Technical savvy to multitask and navigate through multiple Windows-based applications with speed and accuracy
- Timeliness and reliability, with a commitment to being at work on time and adhering to your schedule each day
- A competitive salary range of $20.00 to $21.69 hourly
- A bonus structure based on company and individual performance
- A comprehensive benefits package, including health, dental, and vision insurance, 401(k) matching, and paid time off
- A flexible work environment, with the option to work from home and a commitment to work-life balance
At USG, we're committed to creating a diverse and inclusive work environment that values and respects our colleagues. We offer a range of benefits and programs to support your career growth and well-being, including training and development opportunities, mentorship programs, and a commitment to diversity, equity, and inclusion.
We're proud to be an equal opportunity employer and welcome applications from diverse candidates. If you're passionate about delivering exceptional customer experiences and have a strong commitment to customer service, we encourage you to apply for this exciting opportunity.
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