Customer Service Specialist

3 months ago


Allentown, United States BDP International Full time

Job Title Customer Service Specialist Education High School Location TBL, 1005 Brookside Road, Suite 350 - Allentown, PA 18106 US (Primary)

Job Description About BDP International:

BDP International is a privately held, family-owned non-asset based global logistics provider with annual sales exceeding $2.1 billion USD. Founded in 1966 by Richard Bolte Sr. and based in Philadelphia, Pennsylvania, BDP has grown to be one of the largest logistics providers in the world. BDP employs more than 3,900 people worldwide, and operates freight logistics centers in 270 cities across the world through a global network of wholly owned offices, joint ventures and affiliates in 135 countries.

The company serves more than 4,000 customers worldwide. Clients include Bayer, Dow, DuPont, Heineken USA, Honeywell, Johnson & Johnson, Revlon, Trek Bicycle, Wacker, and others.

Job Description:

Client Service Specialist is responsible for the processing of TBL Services' customer invoices; but not limited to:

Essential Job Responsibilities:

* Freight Payment Processing of both Domestic & International freight bill processing, batching freight bills, handling follow-up carrier and customer questions and resolve any discrepancies or errors that may come in from phone calls, emails, faxes or balance dues.

* Learn all TBL Services Software and use that knowledge to enhance the freight payment process and resolve any freight payment issues by using this software.

* Point person for customer inquiries on freight payment needs and for TBL Operation Department employees.

* Answer phones

* Scanning of carrier freight bills into Freight Payment system.

* Pick up mail from Post Office, sort mail and open mail. Must be able to pick up 30lbs.

* Frequent contact with all TBL Services employees. Contact involves the coordinating of information flow, error resolution, process enhancements and fulfilling customer needs.

**Other Job Responsibilities:**

* Audit carrier freight invoices and handling balance dues.

* Performing month end Accrual reporting for the customer.

* Customer Call Center: as needed to assist in routing and carrier assignment for customers. Also as needed assist in Spot Quote Request from customers: Expedite, Truckload, flatbed, etc.

* Assist in the implementation process of new customers.

* To create and maintain good relationships with Vendors and Carriers.

* All other job duties that may be assigned.

Job Requirements Requirements:

* A High School Diploma/GED is required.

* Candidate must at least (1) year of work experience in a customer service function.

* Previous experience working in an office environment is strongly desired.

* Must be able to work in a fast paced office.

* Good communication, attention to detail, and organizational skills are required.

* Candidate must possess a strong team work attitude.

* Candidate must be PC literate; Experience with MS Office applications is a plus.

Please note: There is no relocation or immigration assistance associated with this opening.

Compensation based on experience. We offer a very competitive salary, full benefits, matching 401(k), tuition reimbursement, and casual dress environment.

Please visit our website: *** This is a great opportunity to advance your career Come join our growing BDP team*** BDP International - The Employer of Choice Follow BDP International Career Pages l l



  • Allentown, United States Nucar Mid Atlantic Full time

    Job DescriptionJob DescriptionNucar Nissan is hiring for a Service Customer SpecialistJob ResponsibilitiesPrimary duties: Ensure status updates are provided to customers that are transferred by Dealer Focus to service department emails ❖ Contact with customer about service update is expected within 15 minutes or less from the time notification is received...


  • Allentown, Pennsylvania, United States Best Buy Full time

    Customer Experience Specialist (Advisor) - Job OverviewAre you enthusiastic about delivering outstanding customer support? Do you excel at suggesting products that align with customer preferences? Best Buy is in search of Customer Experience Specialists to enhance the shopping experience for all visitors.Position Highlights:Options for part-time and...


  • Allentown, Pennsylvania, United States Best Buy Full time

    Customer Experience Specialist (Advisor) - Job OverviewAre you enthusiastic about delivering outstanding customer support? Do you excel at suggesting products that align with customers' preferences? Best Buy is seeking Customer Experience Specialists to foster a friendly atmosphere for all visitors.Position Highlights:Options for part-time and full-time...


  • Allentown, Pennsylvania, United States Best Buy Full time

    Customer Experience Specialist (Advisor) - Job OverviewAre you dedicated to delivering outstanding customer support? Do you excel at suggesting products that align with customer preferences? Best Buy is seeking Customer Experience Specialists to enhance the shopping experience for all customers.Position Highlights:Options for part-time and full-time...


  • Allentown, Pennsylvania, United States European Wax Center Full time

    About European Wax CenterWe are a leading provider of waxing services, dedicated to delivering exceptional experiences to our guests. Our commitment to quality and customer satisfaction has earned us a reputation as a trusted and respected brand in the industry.Main ResponsibilitiesGreeting and Assisting CustomersKeeping the Selling Floor Stocked and...


  • Allentown, United States Airgas Full time

    R10040676 Customer Process Specialist (Open) Location: Allentown, PA - Snowdrift Rd - Management - East Region How will you CONTRIBUTE and GROW? The Pricing Dispute Specialist is responsible for resolving customer billing issues and/or disputes with an emphasis on resolution of pricing disputes. The Pricing Dispute Specialist will drive timely customer...


  • Allentown, Pennsylvania, United States Airgas Full time

    Job SummaryWe are seeking a highly skilled Customer Process Specialist to join our team at Airgas. As a key member of our operations team, you will be responsible for providing exceptional customer service and support to our customers across various regions.Key ResponsibilitiesCustomer Service: Provide timely and effective support to customers through...


  • Allentown, Pennsylvania, United States iQuor Full time

    We are thrilled that you are considering a career with iQor. From engaging with customers to providing product assistance, we are committed to helping you unlock your potential. Advance Your Career with a personalized career trajectory. Enhance Your Skills through award-winning training programs. Increase Your Earnings with competitive compensation packages....


  • Allentown, United States Airgas Full time

    R10040676 Customer Process Specialist (Open) Location: Allentown, PA - Snowdrift Rd - Management - East Region How will you CONTRIBUTE and GROW? The Customer Process Specialist (CPS) provides support services for all phases of the Airgas customers' experience primarily telephonic, both locally and for remote locations in a region. The CSP promotes long-term...


  • Allentown, Pennsylvania, United States Clean Earth Holdings Full time

    Environmental Customer Support SpecialistCompany OverviewClean Earth Holdings is a prominent player in the specialty waste management sector across the United States, offering comprehensive solutions for remediation, disposal, recycling, and beneficial reuse of contaminated materials, including hazardous and non-hazardous waste. Our extensive range of...


  • Allentown, Pennsylvania, United States Disability Solutions Full time

    Value PropositionAt Disability Solutions, our core values shape our identity and drive our mission to improve lives. Our team members are the foundation of our success, and every achievement we reach is a testament to their dedication. We are devoted to fostering a positive influence in our communities, nurturing a culture of ongoing development, work-life...


  • Allentown, Pennsylvania, United States iQor Full time

    Onboarding Day at our designated location:**BILINGUAL SPANISH REQUIRED****CALL CENTER EXPERIENCE REQUIRED****REMOTE WORK AVAILABLE AFTER INITIAL ONBOARDING**BENEFITS:Potential for performance-based bonuses and salary increases.Comprehensive health benefits after a brief waiting period - including Medical, Dental & Vision.Paid time off available after a...


  • Allentown, Pennsylvania, United States Kea Global Inc Full time

    Position OverviewKEA Global Inc. is an expanding international technology firm dedicated to delivering cutting-edge solutions for enterprises across the globe. We are transforming the operational landscape for businesses by streamlining intricate processes and equipping our clients with state-of-the-art technology. Our workforce comprises enthusiastic...


  • Allentown, Pennsylvania, United States Disability Solutions Full time

    Value PropositionAt Disability Solutions, our core values shape our identity and drive our mission to positively impact lives. Our team members are the foundation of our success, and we are dedicated to fostering a culture that promotes continuous growth, work-life balance, and inclusivity. We embrace a technology-driven environment to enhance both employee...


  • Allentown, Pennsylvania, United States Phoebe Ministries Full time

    Position Overview:Phoebe Ministries is seeking dedicated Custodial Services Specialists to maintain cleanliness and hygiene standards within our long-term care facility. We offer flexible scheduling options to accommodate various lifestyles, including part-time and per diem roles.At Phoebe Allentown, we value our employees and recognize their vital role in...


  • Allentown, Pennsylvania, United States Disability Solutions Full time

    Value PropositionAt Disability Solutions, our core values shape our identity and drive our mission to improve lives. Our workforce is the foundation of our success, and we believe that every achievement stems from their dedication. We are devoted to fostering a positive influence in our communities, nurturing a culture of ongoing development, work-life...

  • Intake Specialist

    3 days ago


    Allentown, Pennsylvania, United States Community Service for Children Full time

    Job SummaryCommunity Services for Children is seeking a highly skilled Intake Specialist to provide families with early learning resources and support their child's future success. As a key member of our team, you will be responsible for responding to inquiries, assessing family needs, and providing local resources and referrals.Key ResponsibilitiesCustomer...


  • Allentown, United States Fulton Financial Full time

    This is a full-time career opportunity (approximately 40 hours per week ) based out of our Hamilton Street financial center in Allentown, PA. Must be available to be scheduled around branch operation hours (no Sundays). The Sales and Service Speciali Sales, Specialist, Bilingual, Service, Customer Experience, Retail, Financial


  • Allentown, Pennsylvania, United States Olympus Corporation of the Americas Full time

    Olympus Corporation of the Americas is looking for a Customer Order Support Specialist (Level II) to join our team. This position focuses on managing customer orders, addressing inquiries, and delivering outstanding customer service. The successful candidate will possess 2-3 years of experience in Customer Service or Sales Support, along with excellent...


  • Allentown, Pennsylvania, United States Disability Solutions Full time

    Value PropositionAt Disability Solutions, our core values shape our identity and drive our mission to positively impact lives. Our workforce is the essence of our organization, and every achievement we attain begins with our dedicated employees. We are united in our commitment to fostering a beneficial influence in our communities. We advocate for a culture...