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Operations Supervisor

2 months ago

Milwaukee, United States Rogers Behavioral Health Full time

Rogers Behavioral Health is hiring a Residential Operations Supervisor. The Residential Operations Supervisor provides leadership and oversight to assist the Manager. This position also performs regular duties, works with the respective program manager to assist in overseeing the residents care, programming, activities, and other services related to meet their physical and emotional needs. In addition to the Mental Health Technician (MHT) duties, the Supervisor will be responsible for the following:

Job Duties & Responsibilities:


Supervisory duties (under direction of manager/director) to include:

  • Assist with the oversight of staff and maintaining staffing levels to grid.
  • Ensure all shifts are staffed and can accommodate capacity of program.
  • Be available for on-call coverage as scheduled including evenings, weekends, & holidays.
  • Participate in onboarding new RCS staff.
  • Complete introductory and annual evaluations.
  • Ensure residents are attending group.
  • Oversee and ensure resident rounds are being completed and provide RCS training on rounding.
  • Ensure medication protocols are being followed and action plans are created when an incident is entered into the system.
  • Offer ongoing training, support and coaching to staff members less familiar with the therapy model.
  • Offer ongoing training, support, and coaching to RCS regarding expectations and performance.
  • Safely Drive residents in corporate service vehicles to appointments and off ground activities.

Additional Job Description:

Education/Training Requirements

  • Bachelors degree, preferably in psychology, sociology or a related field is required
  • Min of 1 year of leadership experience in a healthcare environment preferred
  • Comfortable providing feedback and holding the team accountable
  • Experience with electronic medical records (EMR) is preferred
  • CPR Certification is required to be completed within 30 days of employment start date
  • Valid drivers license
  • Must pass pre-employment background and drug screen.
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