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Product Specialist Automation
2 months ago
Product Specialist Automation & Emerging Technologies
Location:
New Bremen, OH, US, 45869
**Who We Are:**
Be part of an innovative, technology-driven and growing organization
As one of the worlds largest lift truck manufacturers, our innovative and diverse workforce is dedicated to defining the future of the material handling industry. We have a reputation for award-winning product design, advanced engineering and technology and commitment to sustainability.
With more than 20 manufacturing facilities worldwide and over 500 retail locations in 80 plus countries, we take pride in providing our customers a wide variety of quality material handling equipment, fleet management solutions, warehouse products and support services to meet their needs anytime, anywhere.
At Crown, we know that our employees are the driving force behind our success. We support our employees and their professional goals because an investment in our people is an investment in our future.
**Summary:**
Support the development of emerging technologies, for example, Light Detection and Ranging LIDAR or Ultra WIDE Band UWB, as they mature through early adopter processes from engineering field tests to fully-scaled innovation solutions. Educate customers and Global Branches and Dealers on the use of new technology solutions, coordinate and prepare local resources to support their customers. Communicate technical concerns, project updates, and customer feedback to Project Management to inform high-level decision making and project updates.
**Primary Responsibilities**
+ Coordinate projects and visits with customers and local resources.
+ Oversee the installation and commissioning of technology solutions at customer facilities and testing/demo locations.
+ Attend cadence meetings and conference calls while on site to keep remote groups informed.
+ Engage with customer stakeholders and their employees to establish a strong presence as the primary technical resource on site.
+ Provide troubleshooting assistance for local service teams and work with Engineering as needed.
+ Stay abreast of industry trends, best practices, and emerging technologies relevant to the organization's operations.
+ Provide remote troubleshooting assistance for global support teams.
+ Lead meetings and conference calls with customers and internal resources.
+ Complete office work required in preparation for site visits including but not limited to site-specific programming, testing firmware, conducting server and equipment software configurations or updates, and reviewing customer materials such as warehouse layout computer-aided draft (CAD) drawings.
+ Analyze and interpret data to support inquiries and decisions being made by customers and other departments.
+ Record customer experiences, test results, status updates, ongoing issues, learnings, and project milestones and share in cadence meetings with Project Management.
+ Contribute to a Support Wiki to keep the rest of the team updated with the latest information.
+ Present high-level updates to Management regarding status of solution development projects and/or customer-level projects.
+ Assist Sales, Engineering, Marketing and Service by implementing and creating customer facing strategies, processes and documents.
+ Assist with onboarding customer end-users and stakeholders to achieve their buy-in and comfort with a new technology.
+ Collaborate with other departments to create materials and collateral to support internal Sales and Service departments, the Service Training department, Marketing, and customer-facing reference materials.
+ Perform other duties as assigned.
+ Drive the adoption of innovative industry 4.0 technologies and practices through effective change management and training programs.
**Minimum Qualifications**
+ 5-7 years related experience
+ Associates's degree (Computer Science, IT or Mechanical Electronics, Industrial Engineering) _Non-degree considered if 12+ years of related experience along with a high school diploma or GED_
+ Must have valid driving privileges
+ Extensive Travel and Overnight Stays (over 20%)
**Preferred Qualifications**
A four-year degree in Electronics, Information Technology, Industrial Engineer or Engineering. Advanced computer skills, interpersonal skills, and technical field experience in the lift truck industry are desired. Must be self-motivated to make big-picture decisions without direct supervision and should be comfortable speaking in front of larger groups. Excellent communication, relationship building, time management, analytical and problem-solving skills.
If you have any questions regarding this position, please contact **Jodie Zofkie** in the Human Resources Department at jodie.zofkie@crown.com.
