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Leadership

4 months ago

Shelbyville, United States Chick-fil-A Full time
Description
We're looking for great leaders to add to our team Chick-fil-A is an opportunity for people of all ages and backgrounds. We are looking for full-time leaders (Team Leader pay is between $16-$18, Coordinators pay is between $18-$20, and Director pay starts at $20). Leadership must be available a variety of weekdays (including one night a week) and on both Friday and Saturday.

At Chick-fil-A, we have three different levels of leadership - Team Leaders, Coordinators, and Directors. Team Leaders are responsible for leading the day-to-day operations of running shifts while managing labor and breaks, executing on catering times, and ensuring excellent customer experience. Coordinators are Team Leaders that are assigned ownership over certain areas of the business. Directors are the highest level of leadership in our organization. They serve as guardians over the five critical success factors of the restaurant, which are leadership, talent, customer experience, sales & brand growth, and financial stewardship. Directors are part of our HPLT (High Performance Leadership Team) and work directly with the Operator as forward-thinking partners of the business. Everyone in a leadership role must be able to lead the team to execute our Mission Statement (To make a positive impact on our team, guests, and community through pursuing excellence in all that we do), Vision (To be the World's Most Caring Company through Winning Hearts Every Day), and goals of the restaurant.

Responsibilities include:
  • Strictly adhering to all Chick-fil-A policies and procedures.
  • Maintains a positive working relationship and treats all employees with respect while providing them with direction and feedback.
  • Addresses guest issues that may arise.
  • Focus on meeting restaurant's goals and objectives.
  • Ensures that Team Members work at a pace to maintain restaurant's established speed of service guidelines.
  • Ensures that Team Members follow recipes and are extremely accurate with weights and measurements for all recipe items.
  • Executes proper security and cash handling/control procedures and holds cashiers accountable to adhering to policies and procedures.
  • Communicates performance issues with Team Members to hold them accountable.
  • Inspecting what we expect.
  • Focus on the culture of the organization (a fun, but productive work environment and a team focused on food safety).
  • Ensure Team Members are hospitable to all guests through all sales channels.
  • Keeping a safe and clean environment.
A job at Chick-fil-A is more than just a job. It's a stepping-stone to a successful future in the world of business. Here are some of the great benefits of working at Chick-fil-A:
  • Flexible Hours - You probably have commitments to your family, friends, school or sports teams. We will try to arrange your work schedule around them.
  • Free Food - Enjoy free food every shift you work and a discount on catering trays.
  • Optional health insurance contribution
  • Paid time off
  • Closed Sundays - All Chick-fil-A restaurants are closed on Sundays so you can have a day off to spend with family and friends.
  • Work Directly With A Chick-fil-A Operator - The Operator is an independent business person, responsible for the operation of the restaurant, who invests time in his or her employees, teaching them important business skills for the future.
  • Competitive Pay - Along with a competitive paycheck, you will work in a nurturing environment where you will learn valuable business and people skills.
  • Bi-annual evaluations with raises based on performance
  • It's a Great Place to Work - At Chick-fil-A, our Operators consider their team members to be more than just employees, they are a highly valued part of each Chick-fil-A restaurant. Our high retention rate is proof that team members really enjoy working at Chick-fil-A.
  • Opportunities for advancement with a dedicated path for those interested in working at the Chick-fil-A Support Center or becoming a Chick-fil-A Owner/Operator
Requirements
  • Minimum 16+ years old
  • Previous leadership experience preferred
  • Understand that this is a job that requires you to be on your feet majority of the day
  • Works in a hot, noisy, fast-paced environment
  • Leads through servant leadership
  • Honest
  • Great customer skills
  • Must understand that they are a Chief Problem Solver
  • Must be willing to accept constructive criticism
  • Growth-minded
  • Friendly
  • Hard-working
  • Team-oriented


Company Information
Chick-fil-A, Inc., Founder S. Truett Cathy started the business in 1946, when he and his brother, Ben, opened an Atlanta diner known as The Dwarf Grill (later renamed The Dwarf House®). Through the years, that restaurant prospered and led Cathy to further the success of his business. In 1967, Cathy founded and opened the first Chick-fil-A restaurant in Atlanta's Greenbriar Shopping Center. Today, Chick-fil-A has the highest same-store sales and is the largest quick-service chicken restaurant chain in the United States based on annual system-wide sales. Today, Chick-fil-A is America's #1 fast food restaurant.