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Client Relations and Treatment Sales Specialist
3 months ago
About Us:NOVA Plastic Surgery and Dermatology is the premiere destination for plastic surgery in Northern Virginia, voted Best of Loudoun 2024. Our comprehensive program includes plastic surgery, dermatology, advanced medical aesthetics, and skincare. We operate a state-of-the-art plastic surgery practice and surgery center specializing in cosmetic surgery, along with a Skinceuticals SkinLab in Ashburn, offering both retail medical-grade skincare products and medical aesthetics services. Our Google reviews top 400 and growing with excellent ratings. We are expanding by adding more providers and locations.
Job Title: Client Relations and Treatment Sales Specialist
Job Description:
We are seeking a highly motivated and personable Front Desk and Sales Coordinator to join our upscale plastic surgery practice and Skinceuticals SkinLab. This role is essential in providing exceptional patient experiences and driving sales growth. The position has 2 important components. One is clients' relations (front desk duties) and a sales specialist with the goals of converting leads to consults and selling treatment plans recommended by the providers thereby driving sales growth.
Key Responsibilities:
- Greet and check in patients, ensuring a welcoming and professional environment.
- Manage patient check-out processes, including creating bills and handling payments.
- Convert web and phone leads into consultations and appointments.
- Rebook patients for future treatments and follow-up visits.
- Sell provider-prescribed treatment plans and packages.
- Maintain accurate patient records and appointment schedules.
- Collaborate with the medical and aesthetic team to ensure seamless patient care.
- Assist with retail sales of medical-grade skincare products.
- Bachelor's degree required.
- Excellent appearance and verbal and written communication skills.
- Passion for skincare and beauty.
- Sales mindset with a proven ability to achieve targets.
- Strong organizational and multitasking skills.
- Ability to provide outstanding customer service in a fast-paced environment.
- Competitive pay starting at $20 per hour base.
- Monthly commissions on product sales.
- Bonuses on converted leads, rebooked treatments, and treatment plans sales.
- Bonus and commission can reach up to $20K for top performers.
- Comprehensive benefits package including health, dental, and vision insurance.
- 401K plan.
- Paid time off (PTO).
- Opportunities for professional development and growth within the practice.
If you are passionate about skincare and beauty, and possess the skills to excel in a dynamic front desk and sales role, we would love to hear from you Please include a short cover letter about why you would be great fit and answer the attached questionnaire.
