Customer Service Specialist

2 months ago

Nashville, United States Johnston & Murphy Full time

** Customer Service Specialist**

**Job Category****:** JM IC SUPPORT ADMIN **Requisition Number****:** CUSTO001399 Showing 1 location **Job Details**

**Description**

**The Ideal Candidate**

As the Customer Service Specialist, you will be responsible for providing prompt and intermediate support to Johnston & Murphy customers, and Johnston & Murphy retail location. The ideal candidate has excellent verbal and written communication skills, is a problem solver with the ability to think creatively to resolve issues and is both empathetic and understanding of doing what is right for the customer. To be successful in this role, you must have the ability to effectively multi-task and manage your work as well as learn new software and applications.

**How You Will Make an Impact**

* Provide timely support via phone and e-mail from customers, retail stores and other departments concerning orders, shipments and returns

* Meet individual and team customer focused goals

* Provide timely feedback regarding system needs, process improvements, website issues or customer concerns

* Act as an ambassador for the brand, and adhere to an appropriate and effective set of core values

* Make good decisions based on analysis and knowledge; works with a sense of urgency and moves issues to closure

* Assist with special projects within the organization

**Experience and Skills Youll Need to Have**

* Prior experience in customer service, call center and/or sales related field

* High school diploma or equivalent, some college preferred.

* Proficient MS Office Applications

* Ability to quickly learn new software and applications

* Excellent verbal and written communication skills

* Follow procedures in place with minimal error

* Ability to manage work and effectively multi-task

* Use effective interpersonal skills and customer focused attitude to contribute to the success of the team

* Must be able to work a scheduled shift between the hours of 7:00am and 7:00pm Monday - Friday and an occasional Saturday shift from 9:00am to 2:00pm.

Please note that this is not a remote opportunity.

#LI-CC1

**Qualifications**

**Skills**

**Behaviors**

**Preferred**

**Detail Oriented****:** Capable of carrying out a given task with all details necessary to get the task done well

**Enthusiastic****:** Shows intense and eager enjoyment and interest

**Team Player****:** Works well as a member of a group

**Dedicated****:** Devoted to a task or purpose with loyalty or integrity

**:**

**Motivations**

**Preferred**

**Self-Starter****:** Inspired to perform without outside help

**Peer Recognition****:** Inspired to perform well by the praise of coworkers

**Job Security****:** Inspired to perform well by the knowledge that your job is safe

**Growth Opportunities****:** Inspired to perform well by the chance to take on more responsibility

**Goal Completion****:** Inspired to perform well by the completion of tasks

**Flexibility****:** Inspired to perform well when granted the ability to set your own schedule and goals

**Ability to Make an Impact****:** Inspired to perform well by the ability to contribute to the success of a project or the organization

**:**

**Education**

**Experience**

**Licenses & Certifications**

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