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Branch Service Manager

3 months ago

Lowell, United States Enterprise Bancorp Full time

** Branch Service Manager**

**Job Category****:** Branch **Requisition Number****:** BRANC002989 Showing 1 location **Job Details**

**Description**

BRANCH SERVICE MANAGER (ASST. MGR.) - Lowell, MA

**Get to Know Us:** Enterprise Bank is a local community bank with a diverse and inspiring culture where we put our team members and relationships first. We have been honored as one of the Top Places to Work multiple times. Operating from a sense of purpose, our positive and supportive culture encourages our team members to trust, respect, and care for each other as a family and strive for excellence in all we do.

**Our DEI Value Statement:** At Enterprise Bank, people and relationships come first. We encourage and foster a culture of diversity, equity, and inclusion, where everyone feels valued and respected. We are committed to a caring workplace that recognizes the importance of making a meaningful, positive difference in the lives of our team members, customers, and communities. Please to view our Inclusion website for more information and to learn more of our story and Core Values .

**What Youll Do:** As a Branch Service Manager in our Lowell Connector branch, you will support branch growth by effectively coaching and developing team members to identify customer needs and offer appropriate solutions to exceed customer expectations. Serves as trusted advisor to both customers and team members. Enhances consumer and business relationships through expert knowledge of the Banks products and services. Consults on complex customer inquiries and recognizes and mitigates risk. Manages the branch operational efficiency, customer experience, sales programs and ensures the branch is consistently in compliance with all bank policies and procedures. Collaborates with the Branch Relationship Manager to set strategy for branch success and team member development. The Branch Service Manager also prepares the branch for internal audits by maintaining daily logs and regular security checks, monitors the branch service quality levels and will attend branch functions and community activities to promote the Bank's image and growth. Anticipated hours: Monday - Saturday per business need as determined by manager.

**Benefits:** We encourage every team member at Enterprise to lead a healthy and balanced life. We offer generous paid time-off programs, exceptional Tuition Assistance, College Loan Repayment, Wellness programs, Employee Resource Groups, opportunities to assist in your community as well as health, dental and life insurance coverage and a generous 401(k) match.

**Requirements:** Thorough knowledge of banking products and commercial banking procedures. A Bachelors degree in a business discipline and three years' directly related experience or equivalent education/experience is required. Supervisory experience/training preferred. Proficiency utilizing computers and Microsoft Office applications as well as banking applications (preferably Integrated Teller and Fiserv Premier Banking) is essential. Excellent communication skills along with a desire to develop team members and provide outstanding service to customers are necessities.

Enterprise Bank is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. EOE M/F/Disabled/Vet.

**Qualifications**

**Skills**

**Behaviors**

**Preferred**

**Enthusiastic****:** Shows intense and eager enjoyment and interest

**Team Player****:** Works well as a member of a group

**Functional Expert****:** Considered a thought leader on a subject

**:**

**Motivations**

**:**

**Education**

**Preferred**

Bachelors Degree or better.

**Experience**

**Preferred**

**3 years:** Banking

**Licenses & Certifications**

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)