Universal Banker I
2 weeks ago
REQUIREMENTS
* High school diploma or equivalent preferred
* Previous cash handling and customer service experience in a retail environment preferred
* Customer focus with the ability to build and maintain relationships
* Strong oral communication skills with the ability to be concise, clear, and consistent
* Highly detail-oriented with excellent organizational skills
* Ability to problem solve and provide solutions to customer issues
* Ability to multi-task and adapt to change
* Knowledge of Microsoft Office Suite and basic computer skills
* Flexibility in work schedule and at times, location
Bank Operations & Customer Experience
o Processes customer transactions and payments within the lobby or drive-thru, including but not limited to deposits, withdrawals,
loan payments, check cashing, money orders, bank checks, bonds; accountable for ensuring confidential customer information is
securely stored throughout the day
o Maintains necessary supplies and cash
o Balances cash drawer and transactions at end of working day
o Assists in the balancing of the main vault and ATM as needed
o Deepens knowledge of account types, products and services to advise and answer customer questions
o Ability to answer most customer inquiries independently
o May open new accounts for existing customers
o Assists in giving customers access to safe deposit boxes (in applicable branches) and adheres to respective procedures and
guidelines
o Provides excellent customer service to internal and external customers; resolves any problems or complaints in a timely manner
and escalates to branch management as appropriate
o Assists with branch quality control and scanning
o Provides digital technical support for customers
Business Development
o Educates customers about Bank products and services to meet their needs; recognizes referral or sale opportunities and
initiates introductions to appropriate team members
o Meets individual goals for customer retention, and deposit relationship growth efforts
o Utilizes the branch team?s usage of CRM (Salesforce) as requested
Benefits: k, Retirement Plan, Short/Long Term Disability, Dental, Major Medical, Vision, Life Insurance, Sick Leave, Vacation
Please email resumes to and then we will have you fill out the online application also.
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