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Residential Services Manager

2 months ago

Lowell, United States Community Teamwork Inc Full time
Job DescriptionJob Description

Residential Services Manager

Are you interested in a position that will make a difference in your life and the lives of others? Community Teamwork is seeking a Residential Services Manager who will oversee our day-to-day operations of our Housing First and Permanent Supportive Housing Programs as well as our Regional Coordinated Entry Services.

Community Teamwork is a private non-profit organization with over 600 employees committed to reducing barriers and creating opportunities for low-income individuals and families. We offer a supportive, mission-driven environment where you can thrive both personally and professionally.

At Community Teamwork our employees enjoy best-in-class benefits to support their physical, financial and emotional wellness.

Benefits:

  • Starting salary: $65,000
  • Casual work environment
  • 4 weeks of Paid Time Off
  • Medical, Dental, and Vision insurance
  • Paid Life Insurance
  • Tuition reimbursement
  • 12 paid holidays
  • Paid sick leave
  • Career advancement and professional development opportunities
  • 5% contribution to your 401K, whether you participate or not
  • Great co-workers and a fulfilling mission

Responsibilities include:

  • Ensure appropriate staffing and scheduling is met on a daily basis for one 24/7 permanent supportive housing office.
  • Oversee the operations for Scattered Site Housing First programming
  • Work with Housing Providers to provide safe, healthy, and supportive housing options
  • Oversee Regional Coordinated Entry systems.
  • Collaborate with regional providers to ensure services are delivered and aligned with Coordinated Entry Systems
  • Develop strategies to identify barriers and improve services.
  • Manage a team of staff, which includes hiring, training, performance evaluation and providing support
  • Work closely with Case Management to provide best possible service to individuals.
  • Ensure compliance with contracts, program standards, and fiduciary duties
  • Manage data base systems in accordance with funder expectations and submit reports in a timely manner
  • Collaborate with funders- EOHLC and CoC Contract Managers
  • On call duties as assigned.

Qualifications include:

  • High School Diploma & experience in a Human service related field
  • Knowledge of Individual Homeless systems dynamics in providing services
  • Understanding case management functions and how they relate to an individual's progress
  • Strong problem-solving skills
  • Demonstrated leadership skills
  • Excellent Customer service, organizational, interpersonal, oral and written communication skills
  • Proficient computer skills required in basic computer software
  • Strong decision-making skills and excellent crisis management skills
  • Ability to work some days and evening shifts
  • Bilingual (English/Spanish, English/Khmer, English/Portuguese) preferred
  • Driver's License required

Commitment to Diversity Equity and Inclusion

Community Teamwork is committed to an equitable, non-discriminatory, and anti-racist approach in all components of our organizational structure and operations, including the job application process. We recognize that people of underprivileged backgrounds and underrepresented identities often are not afforded equitable access to resources, opportunities, and professional development. We offer professional development, training, and tuition reimbursement opportunities to ensure that you and CTI are set up for success. We encourage you to apply if you see an opening that is exciting to you and include examples of your work that you feel demonstrate your qualifications. Please feel free to speak to all experiences, skills, and educational certifications that you feel are relevant. We look forward to reviewing your application.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. Community Teamwork is a drug free work environment.

This is an exciting opportunity to become an integral member of an innovative, outcome focused team in an organization committed to excellence.