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Lead Case Manager

4 months ago

Lowell, United States Community Teamwork Full time

Lead Case Manager - Youth Services

Are you interested in a position that will make a difference in your life and the lives of others? Community Teamwork is a private non-profit organization with over 500 employees dedicated to reducing barriers and creating opportunities for low income individuals and families.

At Community Teamwork our employees enjoy best-in-class benefits to support their physical, financial and emotional wellness.

We offer:

  • Starting Pay: $26.76
  • Casual work environment
  • 4 weeks of Paid Time Off
  • Medical
  • Dental
  • Vision
  • Paid Life Insurance
  • Tuition reimbursement
  • 12 paid holidays
  • Paid sick leave
  • Career advancement and professional development
  • 5% contribution to your 401K whether you participate on your own or not.
  • Great co-workers and a great mission with an outstanding Community Action Agency
  • 37.5 hour work week

We are seeking a Lead Case Manager to join CTI's Youth Services team, located at the Youth Opportunity Center. The Lead Case Manager will provide advanced levels of support to young adults (18-24) and their families entering programming. This includes providing advanced level case management, advocacy, referral information and supporting participants in overcoming barriers towards long-term, independent housing. The Lead Case Manager will supervise and lead members of the Youth Services team.

Responsibilities Include:

  • Train and supervise Case Management staff.
  • Receiving, assigning, and monitoring new referrals to Youth Programming.
  • Develop and use network of available services to assist participants and staff.
  • Support and complete onboarding and program entry documents with staff and participants.
  • Lead and facilitate team meetings to address program and participant goals.
  • Collaborate with staff to support participants in housing goals and service planning.
  • Establish and maintain working relationships with housing providers and internal/external partners.
  • Supervise and manage Case Mangers.
  • Data input, file management, case management software and all administrative tasks as necessary.

Qualifications:

  • Bachelor's Degree preferred, preferably in a Human Services related field. Minimum 5+ years' direct case management experience may substitute for degree.
  • Two years of experience working with youth and young adults.
  • Ability to work comfortably with pregnant and parenting youth in both group and individual settings, preferably with experience advocating for families.
  • Minimum of one-year assessment, advocacy and case management work in a Human Service field required.
  • Demonstrated knowledge of community resources available to low-income individuals and families.
  • Excellent customer service, organizational, oral and written communication skills.
  • Ability to manage multiple priorities and work in a fast-paced environment.
  • Proficient computer skills required in basic computer software and data collection systems.
  • Excellent crisis management skills.
  • Ability to maintain accurate records and confidentiality of information.
  • Excellent attention to detail.
  • Bilingual (English/Spanish, English/Khmer, English/Portuguese) preferred.
  • Valid Driver's License

Commitment to Diversity Equity and Inclusion

Community Teamwork is committed to an equitable, non-discriminatory, and anti-racist approach in all components of our organizational structure and operations, including the job application process. We recognize that people of underprivileged backgrounds and underrepresented identities often are not afforded equitable access to resources, opportunities, and professional development. We offer professional development, training, and tuition reimbursement opportunities to ensure that you and CTI are set up for success. We encourage you to apply if you see an opening that is exciting to you and include examples of your work that you feel demonstrate your qualifications. Please feel free to speak to all experiences, skills, and educational certifications that you feel are relevant. We look forward to reviewing your application.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. Community Teamwork is a drug free work environment.

This is an exciting opportunity to become an integral member of an innovative, outcome focused team in an organization committed to excellence.