Contact Center Agent

2 weeks ago

New Castle, United States WSFS Bank Full time
Job Description

WSFS Bank, we empower our Associates to grow their careers, guide our customers to secure their financial futures, and actively support our communities so they can fully thrive. Careers with WSFS Bank offer an inclusive and supportive culture, competitive salaries, opportunities to advance, and more. We are the premiere, locally headquartered bank and wealth management company in the region and are honored to consistently be named a Top Workplace by our Associates, who make a difference every day for the people, businesses, and Communities we serve. We Stand For Service® is more than part of our name, it's our mission and our purpose.

The Contact Center Customer Service Agent is responsible for delivering superior customer service by responding to inbound calls directed to their assigned queues. The incumbent will follow all policies, procedures, and scripts to build rapport, positively identify Customers, ask appropriate questions, identify solutions and issue resolutions at the first touch. This position requires the Contact Center Customer Service Agent to act as a customer advocate by taking ownership of the account and following through to satisfy the customer at the first point of contact. The incumbent should analyze the caller's information to identify fraud and risks to the Bank, identify possible solutions to recommend, and resolve all issues the Customer poses.

This position has a start date of October 28, 2024. The schedule for this position will cover the hours of 9am-7pm Monday through Friday, and 9am-3pm on Saturday and Sunday.

Job Responsibilities:
  • Identify opportunities, expand relationships, and ensure that the Customer has all the appropriate convenience solutions available to them.
  • Adhere to and maintain satisfactory service standards for talk time, queue time, and abandon guidelines to ensure Stellar Service from the Team.
  • Manage Customer Service requests while presenting cross-sell opportunities that will benefit the Customer and expand their relationship.
  • Achieve all individual and Team sales and adherence goals while maintaining all required documentation, tracking logs, and sales tracking applications to support Team goals.
  • Perform transactions and inquiries using a variety of system networks to provide Customer Service to both internal and external Customers while maintaining a strict code of confidentiality regarding Bank and Customer information.
Minimum Qualifications:
  • High school diploma or its equivalent.
  • Previous experience working in a call center environment preferred.
  • Previous banking experience with sales goals preferred.
  • Retail sales experience and recognition of buying cues and uncovering needs are required.
  • Experience in an environment where exceeding customer expectations is expected.
  • Ability to follow established policies, regulations, guidelines, and procedures.
  • The incumbent must have PC experience, excellent oral and written communication skills, and the ability to work effectively in a multi-task, high-volume environment.
  • Must be a motivated, self-starter requiring minimal supervision and prioritize work effectively.
  • Must have superior communication skills, excellent problem-solving skills, and a focus on attention to detail.


WSFS Bank is inclusive and supportive of individual needs. If you have a physical or other impairment that might require an accommodation, including technical assistance with the WSFS Bank Careers website or submission process, please contact us via email at careers@wsfsbank.com.

WSFS is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

  • Contact Center Representative

    3 weeks ago

    New York, United States America Works Of New York Inc Full time

    Customer Service Agent - Ticket to WorkCalled "a company with a conscience", America Works of New York was founded in 1984 by social activist and entrepreneur, Peter Cove, who wanted to put his ideals about poverty and the American dream into practice.Joined by Dr. Lee Bowes as the CEO, America Works of New York has helped nearly 2,000,000 individuals...

  • Call Center Agent

    3 weeks ago

    New Orleans, United States Mktg House Ltd Full time

    We are seeking a dedicated and motivated Call Center Agent to join our dynamic team. As a Call Center Agent, you will be the first point of contact for our customers, providing exceptional service and support. Your role will involve handling incoming calls, addressing customer inquiries, resolving issues, and ensuring a positive customer experience. Key...

  • Business Development Center Agent

    4 days ago

    New London, United States Secor Auto Center Full time

    Secor's Subaru Dealership is expanding inventory and we are looking for an Agent who can take internet inquires, turn them into customers with appointments to come in, and maintain their online profile as they enjoy the full experience Secor's Subaru's Dealership has to offer! We are looking for individuals with the following credentials.Positive Attitude,...

  • Contact Center Architect

    1 week ago

    New York, New York, United States Logistics Management Institute Full time

    About the RoleWe are seeking a highly skilled Contact Center Solution Architect to join our team at Logistics Management Institute. As a key member of our team, you will be responsible for designing, implementing, and supporting contact center solutions that leverage the Genesys Cloud platform.Key ResponsibilitiesCollaborate with clients to gather and...

  • Contact Center Representative

    7 days ago

    New York, New York, United States Municipal Credit Union Full time

    About the JobWe are seeking a highly skilled Contact Center Member Services Representative to join our team at Municipal Credit Union. As a key member of our contact center team, you will be responsible for providing exceptional member service, answering incoming calls, and performing various transactions and inquiries.Key ResponsibilitiesProvide excellent...

  • Contact Center Representative

    7 days ago

    New York, New York, United States Suffolk Credit Union Full time

    Job SummarySuffolk Credit Union is seeking a highly skilled Contact Center Representative to serve as the primary point of contact for customers seeking assistance with a wide range of banking services. This role focuses on delivering exceptional service while guiding members through inquiries about loans, deposit accounts, online banking, and other...

  • Contact Center Representative

    6 days ago

    New York, New York, United States NYC Health Hospitals Full time

    Job SummaryWe are seeking a highly skilled and compassionate Contact Center Representative to join our team at NYC Health + Hospitals. As a key member of our organization, you will play a vital role in connecting patients to care and providing exceptional customer service.Key ResponsibilitiesProvide professional and high-quality customer service to patients...

  • Contact Center Representative

    3 weeks ago

    New York, New York, United States Municipal Credit Union Full time

    About Municipal Credit UnionMunicipal Credit Union is a leading financial institution that has been serving its members for over 100 years. Our mission is to provide exceptional financial services and products to our members, while maintaining a culture of excellence and integrity.About the JobWe are seeking a highly skilled and motivated Contact Center...

  • Senior Contact Center Representative

    2 weeks ago

    New York, New York, United States Amalgamated Bank of NY Full time

    {"title": "Senior Contact Center Representative", "description": "Key ResponsibilitiesAs a Senior Contact Center Representative at Amalgamated Bank of NY, you will be responsible for providing exceptional customer service to our clients. Your primary focus will be on handling inbound and outbound calls, emails, and chats to resolve customer inquiries and...

  • Physician Contact Center Representative

    2 days ago

    New York, New York, United States HSS Full time

    Job Title: Physician Contact Center RepresentativeAt HSS, we are seeking a highly skilled and compassionate Physician Contact Center Representative to join our team. As a key member of our HSSConnect contact center, you will play a vital role in providing exceptional customer service to patients seeking medical care with an HSS physician for orthopedic and...

  • Senior Contact Center Representative

    2 weeks ago

    New York, New York, United States Amalgamated Bank Full time

    {"title": "Senior Contact Center Representative", "description": "Key ResponsibilitiesAs a Senior Contact Center Representative at Amalgamated Bank, you will be responsible for providing exceptional customer service to our clients. This includes handling inbound and outbound calls, emails, and chats to resolve customer inquiries and issues.Key Skills and...

  • Physician Contact Center Liaison

    2 weeks ago

    New York County, New York, United States Hospital for Special Surgery Full time

    {"title": "Physician Contact Center Representative", "description": "Transforming Patient CareHospital for Special Surgery (HSS) is seeking a skilled Physician Contact Center Representative to join our team. As a key member of our HSSConnect contact center, you will play a vital role in providing exceptional patient care and referrals to our esteemed...

  • Customer Service

    4 months ago

    New York, United States Bryant & Stratton College Full time

    ** Customer Service - Contact Center** **Job Category****:** Admissions **Requisition Number****:** CUSTO003701 Showing 1 location **Job Details** **Description** The Contact Center Representative position supports college-wide enrollment efforts by providing a high volume of recruitment related call support to prospective students. This position is best...

  • Call Center Reservation Agent

    4 months ago

    New London, United States Cross Sound Ferry Full time

    Seasonal Call Center Reservation Agent Cross Sound Ferry is seeking reliable, highly motivated individuals in our call center for our 2024 season. The job of a reservation agent focuses on customer service and assisting to ensure a positive experience. You will assist customers over the phone who are traveling in between New London, CT and Orient, NY, as...

  • Physician Contact Center Liaison

    1 week ago

    New York, New York, United States HSS Full time

    About the RoleWe are seeking a highly skilled and compassionate individual to join our team as a Physician Contact Center Representative. As a key member of our HSSConnect contact center, you will play a vital role in providing exceptional customer service to patients seeking medical care with our esteemed physicians.Key ResponsibilitiesTriage and counsel...

  • Virtual Call Center Agent

    3 weeks ago

    New York, United States HR Prospect LLC Full time

    Virtual Call Center Agent Job Responsibilities: Obtains client information by answering telephone calls; interviewing clients; verifying information.Determines eligibility by comparing client information to requirements.Establishes policies by entering client information; confirming pricing.Informs clients by explaining procedures; answering questions;...

  • Physician Contact Center Liaison

    2 weeks ago

    New York, New York, United States HSS Full time

    About the RoleWe are seeking a highly skilled and compassionate individual to join our team as a Physician Contact Center Representative. As a key member of our HSSConnect contact center, you will play a vital role in providing exceptional customer service to patients seeking medical care with our esteemed physicians.Key ResponsibilitiesTriage and counsel...

  • Senior Contact Center Representative

    2 weeks ago

    New York, New York, United States Amalgamated Bank of NY Full time

    Job Title: Senior Contact Center RepresentativeAmalgamated Bank of NY is seeking a highly skilled and experienced Senior Contact Center Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, resolving complex issues, and promoting our products and services.Key...

  • Access Center Lead Agent

    1 month ago

    New York, United States Mount Sinai Health System Full time

    Job Description In the Access Center Lead Agent role within the FPA Access Center, you will be responsible for exemplifying patient experience while interacting with patients and visitors over the telephone and other communications channels by providing superior customer service. The FPA Access Center which is centralized contact/call center for the Mount...

  • Physician Contact Center Representative

    3 weeks ago

    New York, United States Hospital for Special Surgery Full time

    Overview How you move is why we’re here. ®Now more than ever. Get back to what you need and love to do. The possibilities are endless... Now more than ever, our guiding principles are helping us in our search for exceptional talent - candidates who align with our unique workplace culture and who want to maximize  the abundant opportunities for...