Current jobs related to Access Center Lead Agent - New York - Mount Sinai Health System

  • Access Center Lead Agent

    3 weeks ago

    New York, New York, United States Mount Sinai Health System Full time

    About the RoleWe are seeking a highly skilled and experienced Access Center Lead Agent to join our team at Mount Sinai Health System. As a key member of our Access Center, you will be responsible for providing exceptional patient experience while interacting with patients and visitors over the telephone and other communications channels.Key...

  • Lead Agent

    4 weeks ago

    New York, New York, United States Lufthansa Cargo AG Full time

    Lead AgentAre you passionate about aviation and logistics? Do you have a strong background in handling cargo and mail? We are seeking a skilled and experienced Lead Agent to join our dynamic team at Lufthansa Cargo AG.About the RoleAs a Lead Agent, you will be responsible for leading and supporting the handling of cargo and mail. You will work closely with...

  • Business Development Center Agent

    1 month ago

    New London, United States Secor Auto Center Full time

    Secor's Subaru Dealership is expanding inventory and we are looking for an Agent who can take internet inquires, turn them into customers with appointments to come in, and maintain their online profile as they enjoy the full experience Secor's Subaru's Dealership has to offer! We are looking for individuals with the following credentials.Positive Attitude,...

  • Lead Junction Agent

    2 weeks ago

    New York, New York, United States Virgin Hotels New York Full time

    Job Title: Lead Junction AgentJoin our vibrant team at Virgin Hotels New York as a Lead Junction Agent, where you will play a pivotal role in delivering exceptional guest experiences. As a key member of our front office team, you will be responsible for ensuring seamless check-in and check-out processes, handling guest inquiries, and providing top-notch...

  • Lead Front Desk Agent

    4 weeks ago

    New York, New York, United States Virgin Hotels New York Full time

    Job Title: Lead Front Desk AgentWe are seeking a highly skilled and enthusiastic Lead Front Desk Agent to join our team at Virgin Hotels New York. As a key member of our front office team, you will be responsible for providing exceptional customer service to our guests, ensuring a seamless and memorable experience for all who stay with us.Key...

  • Business Development Center Agent

    3 weeks ago

    New London, United States Secor Auto Center Full time

    Secor's Subaru Dealership is expanding inventory and we are looking for an Agent who can take internet inquiries, turn them into customers with appointments to come in, and maintain their online profile as they enjoy the full experience Secor's Subaru's Dealership has to offer! We are looking for individuals with the following credentials.Positive Attitude,...

  • Vascular Access Nurse

    2 weeks ago

    New York, New York, United States Dynamic Access LLC Full time

    Job OpportunityDynamic Access LLC is seeking a skilled Vascular Access Nurse to join our team.Job SummaryWe are a leading provider of vascular access services, and we are looking for a dedicated and experienced PICC RN to deliver high-quality care to our clients.ResponsibilitiesProvide vascular access services to healthcare facilitiesCollaborate with our...

  • Insurance Agent

    1 month ago

    New York, New York, United States New York Life Full time

    Unlock Your Potential as a New York Life AgentAt New York Life, we empower you to take control of your career journey. With our support, you can grow your practice and achieve success in the financial services industry. As a Fortune 100 company, we offer a strong foundation for your growth, with a wide range of products and services to help you meet your...

  • Accessibility Testing Lead

    4 weeks ago

    New York, New York, United States Seven Seven Software Full time

    Onshore Web Accessibility Testing LeadWe are seeking a highly skilled and experienced Onshore Web Accessibility Testing Lead to join our team at Seven Seven Software.MUST HAVE REQUIREMENTS5-7+ years of experience in the testing/quality engineering space and should be familiar with both functional and non-functional aspects of software validation.Candidate...

  • Travel Physical Therapist

    2 months ago

    New York, New York, United States Access Healthcare Full time

    Access Healthcare is seeking a skilled Physical Therapist to fill a travel job in New Jersey.Job DetailsSpecialty: Physical TherapyDiscipline: HealthcareEmployment Type: TravelAs a travel Physical Therapist with Access Healthcare, you will have the opportunity to work with a reputable healthcare organization and gain valuable experience in a dynamic...

  • State Farm Agent Team Member

    4 weeks ago

    New York, New York, United States Effie Knuth - State Farm Agent Full time

    Job OpportunityWe are seeking a highly motivated and customer-focused individual to join our team as a State Farm Agent Team Member. As a key member of our team, you will play a vital role in providing exceptional customer service and sales support to our clients.ResponsibilitiesEstablish and maintain strong relationships with customers, providing...

  • Travel Physical Therapist

    1 week ago

    New York, New York, United States Access Healthcare Full time

    Access Healthcare is seeking a skilled Physical Therapist for a travel job in New Brunswick, New Jersey.Job DetailsSpecialty: Physical TherapistDiscipline: TherapyDuration: 13 weeks40 hours per weekShift: 8 hours, daysEmployment Type: TravelAccess Healthcare offers a competitive pay package based on 8 hour shifts and 40 hours per week, with a tax-free...

  • Housing Counselor

    4 weeks ago

    New York, United States Community Access Inc Full time

    Job Title: Housing CounselorCommunity Access is a pioneer in supportive housing and social services in NYC for people with mental health concerns. We are seeking a Housing Counselor to oversee the supervised transitional housing community of residences with mental health concerns and provide support in the areas of meal preparation and coordination,...

  • Resource Consultant

    1 week ago

    New York, New York, United States Community Access Inc Full time

    Job DescriptionCommunity Access Inc is seeking a skilled Resource Consultant to join our team in supporting the recovery, wellness, and independence of individuals enrolled in our Self Direction program. As a key member of our team, you will work closely with participants to design and implement personalized recovery plans, ensuring they have access to the...

  • Telemarketer - State Farm Agent Team Member

    5 months ago

    New York, United States Austin Raab - State Farm Agent Full time

    Position OverviewAre you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products.ResponsibilitiesEstablish customer relationships and follow up...

  • Experienced Real Estate Sales Agent.

    4 weeks ago

    New York, United States Platinum Properties Full time

    Job DescriptionJob DescriptionAre you an experienced agent with at least 1-2 years in New York City's residential real estate industry looking to grow your business but feeling stuck? Platinum Properties’ comprehensive, hands-on opportunities and tactical approach have proven highly effective in helping agents diversify and uplevel their business. As...

  • Insurance Sales Representative

    3 days ago

    New York, United States Hielly Martinez - State Farm Agent Full time

    Job OverviewHielly Martinez - State Farm Agent is seeking a skilled Producer to join our team. As a Receptionist - State Farm Agent Team Member, you will leverage your knowledge of insurance products and industry trends to communicate with clients, identify their needs, and sell products or services that maximize value. Your responsibilities will include...

  • Receptionist - State Farm Agent Team Member

    2 weeks ago

    New York, New York, United States Erin Misurelli - State Farm Agent Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Receptionist - State Farm Agent Team Member. As a key member of our team, you will be responsible for providing exceptional customer service, working with our agent to establish and meet marketing goals, and developing leads to drive business...

  • Office Manager

    1 month ago

    New York, New York, United States edwin mata - State Farm Agent Full time

    Job OverviewWe are seeking a highly motivated and organized Office Manager to join our State Farm Agent team. As an Office Manager, you will play a critical role in supporting the success of our business by providing exceptional customer service, managing day-to-day operations, and contributing to the growth and development of our team.Key...

  • East Village Access Internship Opportunity

    4 weeks ago

    New York, New York, United States Community Access Inc Full time

    Job Title: East Village Access InternCommunity Access Inc is seeking a highly motivated and compassionate individual to join our team as an East Village Access Intern. This internship provides a unique opportunity to gain hands-on experience in mental health support and recovery services.About the RoleThe East Village Access Intern will work closely with our...

Access Center Lead Agent

2 months ago

New York, United States Mount Sinai Health System Full time
Job Description

In the Access Center Lead Agent role within the FPA Access Center, you will be responsible for exemplifying patient experience while interacting with patients and visitors over the telephone and other communications channels by providing superior customer service. The FPA Access Center which is centralized contact/call center for the Mount Sinai Health System, located in West Side of Manhattan. Although we are an administrative office, the Access Center supports many of the various doctors' offices in our health system.

The Lead Agent for the Access Center is a senior level individual, responsible for scheduling appointments, consults and follow-up appointments for patients, and who takes a lead role among this group, mentoring and managing all training for new and less experienced staff. This individual assists the Supervisor in oversight of front desk and office activity, or functions as point of contact in the Supervisor's absence.

Responsibilities

  • Schedules patient FPA appointments and updates practice management system.
  • Collects patient demographics and insurance information and enters into practice management system.
  • Verifies patient insurance coverage prior to appointment and advises patient of any insurance referrals or authorizations needed.
  • May schedule patients appointments for tests or consults.
  • May initiate reminder calls for next days appointments.
  • Manages training and mentors less experienced Scheduling Coordinator and administrative staff, and discusses issues of concern with Supervisor.
  • May perform duty as liaison between Scheduling Coordinator staff and Administrative Assistants in addressing patient concerns.
  • Participates in customer service initiatives, patient satisfaction surveys, ACD and appointment reporting.
  • May participate and offer input into the Performance Appraisal process with the Supervisor.
  • Point of contact in the Supervisors absence.
  • Performs other related duties.
Qualifications
  • High School diploma/GED
  • 3+ years of secretarial/clerical experience, preferably with some directly related experience, in a medical practice environment
Non-Bargaining Unit, 008 - FPA Access Center - ISM, Icahn School of Medicine

About Us

Strength Through Diversity

The Mount Sinai Health System believes that diversity, equity, and inclusion are key drivers for excellence. We share a common devotion to delivering exceptional patient care. When you join us, you become a part of Mount Sinai's unrivaled record of achievement, education, and advancement as we revolutionize medicine together. We invite you to participate actively as a part of the Mount Sinai Health System team by:
  • Using a lens of equity in all aspects of patient care delivery, education, and research to promote policies and practices to allow opportunities for all to thrive and reach their potential.
  • Serving as a role model confronting racist, sexist, or other inappropriate actions by speaking up, challenging exclusionary organizational practices, and standing side-by-side in support of colleagues who experience discrimination.
  • Inspiring and fostering an environment of anti-racist behaviors among and between departments and co-workers.

At Mount Sinai, our leaders strive to learn, empower others, and embrace change to further advance equity and improve the well-being of staff, patients, and the organization. We expect our leaders to embrace anti-racism, create a collaborative and respectful environment, and constructively disrupt the status quo to improve the system and enhance care for our patients. We work hard to create an inclusive, welcoming and nurturing work environment where all feel they are valued, belong and are able to advance professionally.

Explore more about this opportunity and how you can help us write a new chapter in our history

"About the Mount Sinai Health System:

Mount Sinai Health System is one of the largest academic medical systems in the New York metro area, with more than 43,000 employees working across eight hospitals, more than 400 outpatient practices, more than 300 labs, a school of nursing, and a leading school of medicine and graduate education. Mount Sinai advances health for all people, everywhere, by taking on the most complex health care challenges of our time - discovering and applying new scientific learning and knowledge; developing safer, more effective treatments; educating the next generation of medical leaders and innovators; and supporting local communities by delivering high-quality care to all who need it. Through the integration of its hospitals, labs, and schools, Mount Sinai offers comprehensive health care solutions from birth through geriatrics, leveraging innovative approaches such as artificial intelligence and informatics while keeping patients' medical and emotional needs at the center of all treatment. The Health System includes approximately 7,400 primary and specialty care physicians; 13 joint-venture outpatient surgery centers throughout the five boroughs of New York City, Westchester, Long Island, and Florida; and more than 30 affiliated community health centers. We are consistently ranked by U.S. News & World Report's Best Hospitals, receiving high "Honor Roll" status, and are highly ranked: No. 1 in Geriatrics and top 20 in Cardiology/Heart Surgery, Diabetes/Endocrinology, Gastroenterology/GI Surgery, Neurology/Neurosurgery, Orthopedics, Pulmonology/Lung Surgery, Rehabilitation, and Urology. New York Eye and Ear Infirmary of Mount Sinai is ranked No. 12 in Ophthalmology. U.S. News & World Report's "Best Children's Hospitals" ranks Mount Sinai Kravis Children's Hospital among the country's best in several pediatric specialties. The Icahn School of Medicine at Mount Sinai is ranked No. 14 nationwide in National Institutes of Health funding and in the 99th percentile in research dollars per investigator according to the Association of American Medical Colleges. Newsweek's "The World's Best Smart Hospitals" ranks The Mount Sinai Hospital as No. 1 in New York and in the top five globally, and Mount Sinai Morningside in the top 20 globally.

The Mount Sinai Health System is an equal opportunity employer. We comply with applicable Federal civil rights laws and does not discriminate, exclude, or treat people differently on the basis of race, color, national origin, age, religion, disability, sex, sexual orientation, gender identity, or gender expression. We are passionately committed to addressing racism and its effects on our faculty, staff, students, trainees, patients, visitors, and the communities we serve. Our goal is for Mount Sinai to become an anti-racist health care and learning institution that intentionally addresses structural racism."

EOE Minorities/Women/Disabled/Veterans