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Virtual Call Center Agent

2 months ago

New York, United States HR Prospect LLC Full time

Virtual Call Center Agent Job Responsibilities:

  • Obtains client information by answering telephone calls; interviewing clients; verifying information.
  • Determines eligibility by comparing client information to requirements.
  • Establishes policies by entering client information; confirming pricing.
  • Informs clients by explaining procedures; answering questions; providing information.
  • Maintains communication equipment by reporting problems.
  • Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.
  • Updates job knowledge by studying new product descriptions; participating in educational opportunities.
  • Accomplishes sales and organization mission by completing related results as needed.

Virtual Call Center Agent Skills / Qualifications:

  • Verbal communication
  • Phone skills
  • Listening
  • Data entry skills
  • People skills
  • Informing
  • Customer focus
  • Customer service
  • Attention to detail
  • Professionalism
  • Multitasking

Education Experience and Licensing Requirements:

  • University/college degree is an asset.
  • Previous customer service experience especially in particular industry preferred.

Remote Work :

No