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Customer Service Representative I

2 months ago

Buena Park, United States Yamaha Full time

Yamaha employees are committed to helping everyone progress, express and connect through music and sound.We offer innovative, finely crafted and award-winning products for the entire journey.

As the world's largest musical instrument manufacturer, we are known for our quality, customer service and innovation.

Purpose of Role

A Customer Service Representative I is responsible for providing effective and efficient phone and email support to customers, dealers and servicers on all parts related inquires.This is a temporary position and will be based in our corporate headquarters in Buena Park, CA office on a hybrid schedule.

Key Accountabilities Include

  • Contribute to customer satisfaction and Yamaha's brand strength by creating positive customer experiences
  • Support achievement of effective and efficient resolution to customer inquiries resulting in a positive influence on Yamaha's brand strength
  • Contribute to customer satisfaction to maintain customer retention and brand loyalty
Primary Responsibilities Include
  • Receive and process parts orders as requested by dealers, servicers, and customers
  • Answer questions on pricing, availability, and shipping
Core Functional Competencies
  • Customer/Dealer Problem Resolution: Gather information towards appropriate solutions
  • Department Technology and Systems: Understand and can effectively use department technology and systems to perform work
  • Documentation: Produce clear writing to document customer/dealer issues and cases
  • Brand Ambassador - Non-Marketing: Serve as a representative of the Yamaha brand
Core Behavioral Competencies
  • Yamaha Way (Will, Integrity, Initiative, Challenge, Commitment)
  • Customer Focus
  • Values Differences
  • Action Oriented
  • Communicates Effectively
  • Self-awareness
  • Being Resilient
Ideal Qualifications
  • MS Office
  • Customer Service experience
Preferred Qualifications
  • Oracle experience
  • Salesforce or other CRM
  • Background knowledge of Yamaha A/V equipment, music instruments, and Pro Audio equipment
Compensation
  • Up to $22.00/hour
Here's What Our Partner (Target CW Temp Agency) Offers for long term temporary (full-time status):
  • Comprehensive benefits package including Medical, Vision and Dental
  • 401K Retirement and 529 College Savings
  • Fitness Center Reimbursement
  • Pet Insurance Discount


If this role is 'music to your ears' please apply

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)