Customer Service Representative
5 hours ago
Job Title: Inbound Helpdesk Representative
Job Summary: We are seeking a highly motivated and customer-focused Inbound Helpdesk Representative to join our team. As a Helpdesk Representative, you will be responsible for providing exceptional customer service and technical support to our clients via phone, email, and chat.
Key Responsibilities:
- Handle inbound customer inquiries and resolve issues in a timely and professional manner
- Provide technical support and troubleshooting assistance to customers
- Collaborate with internal teams to resolve complex customer issues
- Document customer interactions and update customer records
- Meet or exceed performance metrics and quality standards
Requirements:
- High school diploma or equivalent required
- 1+ year of customer service or technical support experience preferred
- Excellent communication and problem-solving skills
- Ability to work in a fast-paced environment and adapt to changing priorities
- Basic computer skills and knowledge of Microsoft Office
What We Offer:
- Competitive salary and benefits package
- Opportunities for career growth and professional development
- Collaborative and dynamic work environment
- Recognition and rewards for outstanding performance
Why Join Our Team:
We are a leading provider of customer service and technical support solutions, and we are committed to delivering exceptional results for our clients. Our team is passionate about providing outstanding customer experiences, and we are looking for like-minded individuals to join our team.
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