Customer Service Representative

1 day ago


Buena Park, California, United States MCI, LC Full time
Customer Service Representative

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be responsible for providing exceptional customer service to our clients, resolving technical issues, and selling new products and services.

Key Responsibilities:
  • Handle inbound and outbound customer contacts in a courteous and professional manner
  • Ensure first call resolution through effective problem-solving and call handling
  • Research and resolve customer issues in a timely and efficient manner
  • Document and process customer claims accurately
  • Utilize knowledge base and training to answer customer questions and follow required scripts and procedures
  • Escalate customer issues to management as needed
Requirements:
  • High school diploma or equivalent
  • Excellent communication and problem-solving skills
  • Ability to type 20+ words per minute
  • Basic knowledge of Microsoft Office Suite
  • Ability to work in a fast-paced environment
Preferred Qualifications:
  • One year of experience in customer service or technical support
  • State or Federal work experience
What We Offer:
  • Competitive compensation and benefits package
  • Opportunities for advancement and professional growth
  • A dynamic and supportive work environment


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