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Territory Manager

2 months ago

Middletown, United States Kloeckner Metals Full time

Job SummaryThe Territory Manager is responsible for managing and growing customer accounts within an assigned region. They work to enhance customer satisfaction, address complaints, and ensure alignment with Kloeckner's strategic objectives. This role reports directly to the Commercial Director.Job ResponsibilitiesAccount Management: Develop and sustain relationships with existing accounts and pursue new business opportunities. This involves organizing daily schedules, making sales calls, and obtaining ordersProblem Resolution: Address and resolve customer complaints by investigating issues, proposing solutions, and liaising with management as neededCollaboration: Work in conjunction with inside sales and production teams to ensure customer needs are met and issues are resolved efficientlyReporting: Keep management updated with regular reports on activities and results, including daily call logs, weekly plans, and territory performance analysesProfessional Development: Maintain and enhance professional knowledge by participating in educational workshops, reviewing industry publications, and engaging with professional networksRecord Keeping: Keep detailed historical records of sales and customer interactions for reference and analysisAdditional Duties: Perform other related tasks as assignedQualificationsPerformance Standards: Demonstrated results-driven approach with high performance standards for oneself and othersCustomer Focus: Strong focus on both external and internal customersDegrees: Bachelor's degree in marketing, business administration, sales, or a related field, or an Associate's degree with equivalent relevant experienceExperience: At least five years of experience in the metals (heavy carbon/hot rolled) related industry with a basic understanding of products, plus previous experience in sales, management, or account managementTechnical Skills: Proficiency with Microsoft Office Suite and CRM systems to enhance productivity and sales efficiencyCommunication: Strong verbal and written communication skills, with an emphasis on listening, negotiation, and presentationAnalytical Skills: Ability to interpret data and analyze customer needs effectivelyCustomer Service: A customer-oriented approach with the ability to manage multiple accounts simultaneouslyEqual Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)