IT Tech Support Specialist

1 week ago


North Highlands, United States TevisHR Full time

Good Life Group, Inc. is looking for a dynamic IT Tech Support Specialist to join our team of professionals. This individual contributor role is an hourly, full-time position located in North Highlands, California.

Responsibilities and Duties:

  • Network Management: Overseeing the company's computer networks, ensuring they run smoothly and securely.
  • Technical Support: Providing support to employees with any IT-related issues, troubleshooting hardware and software problems.
  • Cybersecurity: Protecting the company's digital assets by implementing security measures, monitoring for threats, and responding to security breaches.
  • System Maintenance: Regularly updating software, managing backups, and ensuring all systems are up to date.
  • Infrastructure Planning: Planning and implementing IT solutions that support the company's business goals
Experience and Working Knowledge in the following areas:
  • Software management (install and routinely update necessary software)
  • Systems (cameras, keycards, security.)
  • Network management ( firewalls, servers, backups)
  • Hardware tracking and ordering (computers, office electronics, etc.)
  • Hardware installations (Computers, office electronics, etc.)
  • Cybersecurity (monitoring emails, and phishing)
  • User management and security for computers
Qualifications and Skills:
  • Minimum 2 to 3 year of experience in IT support or related field
  • Strong knowledge of software troubleshooting, including Office applications and operations systems (Windows, macOS)
  • Strong knowledge of IT infrastructure components such as serves, networks, and storage systems
  • Experience with managing Active Directory
  • Experience with remote support tools and VPN technologies
  • Excellent critical thinking skills and ability to diagnose technical issues
  • Excellent analytical, communication, and customer support skills
  • Diligence and ability to work efficiently under pressure.
  • Motivated attitude to learn and grow within the company and be a team player.

We offer an amazing company culture, collaborative work environment, career growth opportunities and a benefits program including retirement.

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