Customer Service Rep II

3 months ago

Fort Worth, United States CorVel Full time

** Customer Service Rep II**

Job Category: Administrative (Field) Requisition Number: CUSTO005670 Showing 1 location Job Details

Description

JOB SUMMARY:

Responsible for addressing client needs proactively with inquiries and overall service. Provides

customer services support for one or more new or established accounts alongside the account Manager.

Responsible for interacting with customers on multi levels and understanding and communicating

agreed upon expectations to clients and internal staff and increasing the client by providing excellent

service, commitment to the customer, and introducing additional services.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:

Assists Account Management in:

? Client Stewardship- Responsible for conducting regular stewardship meetings and overseeing

the integrity and delivery of client specific reports and information. Must perform in a

consultative role identifying trends and providing CorVel solutions to market and business

challenges.

? Client Retention - Maintain continuous communication with customer(s) to ensure that all

service expectations are identified and maintained. Communicate and engage senior

management in account status, challenges and goals. Every national account and large account

will have an RVP assigned as a senior operations representative to the account.

? Surface issues or potential issues to appropriate members of the management and executive

team proactively to remedy immediate concerns before they become issues. Maintain an open

items matrix to document all issues and resolution.

? Facilitate and coordinate internal customer set-up and external implementation.

? Coordinate and attend customer meetings. Ensure appropriate CorVel participants are engaged.

? Discuss, understand, and meet agreed upon standards as mutually determined by CorVel and

customer.

? Develop/maintain account service instructions/communicate to service staff and post on the

Intranet.

? Manage contract renewals/price increases; coordinate with the AE and/or management team as

appropriate.

? Present information to assigned customers in an organized and persuasive fashion for contract

renewals, service issue discussions, or additional product sales.

? Regular attendance on the Monthly Account Manager Call.

? Monthly account updates and all new service opportunities documented in Salesforce.com.

? Follow CorVel policies and procedures.

? Requires regular and consistent attendance.

? Comply with all safety rules and regulations during work hours in conjunction with the Injury

and Illness Prevention Program (IIPP).

? Additional duties may be assigned.

? Answer phone calls, return phone calls.

? Answer emails from clients, providers and internal referring offices

? Review previous history of the provider in MedCheck, Scheck and SalesCloud.

? Consult with Supervisor or other departments to clarify answers to inquiries.

? Contact provider to discuss findings at the appropriate level.

? Maintain reports and spreadsheets as needed.

? Requires punctual and consistent attendance.

? Additional duties as assigned.

KNOWLEDGE & SKILLS:

? Knowledge of CERIS operations

? Effective oral, and written and communication skills

? Good organizational skills and ability to multitask

? Detail Oriented

? Proficiency with Microsoft applications.

? Contract negotiation, medical terminology and coding knowledge

EDUCATION/EXPERIENCE:

? High school diploma or equivalent

? Minimum 1 year as Customer Service Representative

? Customer service experience working in the Managed Care and Benefit Administration

industries

CERiS, a division of CorVel Corporation, a certified Great Place to Work Company, offers incremental value, experience, and a sincere dedication to our valued partners. Through our clinical expertise and cost containment solutions, we are committed to accuracy and transparency in healthcare payments. We are a stable and growing company with a strong, supportive culture along with plenty of career advancement opportunities. We embrace our core values of Accountability, Commitment, Excellence, Integrity and Teamwork (ACE-IT).

A comprehensive benefits package is available for full-time regular employees and includes Medical (HDHP) w/Pharmacy, Dental, Vision, Long Term Disability, Health Savings Account, Flexible Spending Account Options, Life Insurance, Accident Insurance, Critical Illness Insurance, Pre-paid Legal Insurance, Parking and Transit FSA accounts, 401K, ROTH 401K, and paid time off.

CorVel is an Equal Opportunity Employer, drug free workplace, and complies with ADA regulations as applicable.

Qualifications

Skills

Behaviors

:

Motivations

:

Education

Experience

Licenses & Certifications

  • Field Support/Customer Service Rep

    6 days ago

    Fort Worth, United States Russell Tobin & Associates Full time

    What are we looking for in our Field Support/Customer Service Rep? Pride Global/Russell Tobin & Associates is seeking a Field Support/Customer Service Rep to work for one of our top clients in Fort Worth, TX 76102.   Apply today for consideration!   Job Title: Field Support/Customer Service Rep Pay Rate: $18/hr. to 20/hr. on W2...

  • Customer Service Rep

    3 months ago

    Fort Worth, United States Allied Electronics Full time

    ** Customer Service Rep** Location: Fort Worth, TX, US, 76118 Brand: Allied Electronics Function: Customer Services **About Allied Electronics & Automation** Allied Electronics & Automation is a high service level, authorized distributor of industrial automation, interconnect, cabling, and electromechanical products. We are part of the $1.7 billion global...

  • CUSTOMER SERVICE REPRESENTATIVE II

    2 months ago

    Fort Worth, United States The Marco Company Full time

    Essential Duties and Responsibilities: Enter and process customer orders according to purchase order, verifying lead time, pricing, and items as orders are entered.Process quotes for the sales reps in a timely mannerProcess freight quotes for customersCoordinate with operations warranty issues with items, lead times for orders with special time requests and...

  • Field Support/Customer Service Rep

    1 week ago

    Fort Worth, United States RTA US Full time

    Job DescriptionJob DescriptionPride Global/Russell Tobin & Associates is seeking a Field Support/Customer Service Rep to work for one of our top clients in Fort Worth, TX 76102. Apply today for consideration! Job Title: Field Support/Customer Service RepPay Rate: $18/hr. to 20/hr. on W2 DOE.Work hours: (ex. 9am-5pm day/night shifts rotating shifts etc)? 2...

  • Customer Service Rep II

    3 weeks ago

    Fort Worth, United States Randstad North America, Inc. Full time

    Do you have Call Center experience within the Healthcare Industry? Do you enjoy helping customers? We have a great Customer Service opportunity for you with a leading company in the Pharmaceutical Industry. This is a 4 to 6 month opportunity. Initial Customer Service, Service, Retail, Staffing, Customer, Sales

  • Customer Service Rep

    3 weeks ago

    Fort Worth, United States CornerStone Staffing Full time

    CornerStone Staffing is seeking a Customer Service Rep with experience in a healthcare environment. Are you someone looking to advance your career in the healthcare industry? If so we have the right job for you! Job ID:146876 Location: Fort Worth, TX 76177 (Hybrid) Pay: $22 Schedule: Mon - Fri 8a 5p (Training 100% onsite for 2+...

  • Product Customer Service Rep

    2 months ago

    Fort Worth, United States Allied Electronics Full time

    ** Product Customer Service Rep** Location: Fort Worth, TX, US, 76118 Brand: Allied Electronics Function: Product & Supplier Management **About Allied Electronics & Automation** Allied Electronics & Automation is a high service level, authorized distributor of industrial automation, interconnect, cabling, and electromechanical products. We are part of the...

  • Customer Service Specialist II

    2 weeks ago

    Fort Worth, Texas, United States T.J. Maxx Full time

    Join Our Team as a Customer Service Specialist IIAt T.J. Maxx, we are dedicated to providing an exceptional shopping experience for our customers. As a Customer Service Specialist II, you will play a crucial role in fostering a welcoming atmosphere.Your Responsibilities:Deliver friendly and informed assistance to both internal and external customers.Engage...

  • Customer service rep ii

    2 weeks ago

    Fort Worth, United States Randstad Full time

    Do you have Call Center experience within the Healthcare Industry? Do you enjoy helping customers? We have a great Customer Service opportunity for you with a leading company in the Pharmaceutical Industry. This is a 4 to 6 month opportunity. Initial training 100% onsite with opportunity to WFH once training is fully mastered. Shift Schedule: Monday-Friday...

  • Customer Service Representative II

    3 weeks ago

    Fort Worth, United States Wesco Aircraft Hardware Full time

    Customer Service Representative II Apply at locations: Fort Worth, Meacham Blvd, USA Time type: Full time Posted on: 29 Days Ago Job requisition id: JR100767 Incora is a leading, global provider of innovative supply chain solutions. Our promise to our customers is to reduce complexity and increase reliability so they can deliver mission-critical solutions...

  • Customer Service Representative

    3 weeks ago

    Fort Worth, United States Collabera Full time

    Customer Service Representative (Level II) Contract Established in 1991, Collabera has been a leader in IT staffing for over 22 years and is one of the largest diversity IT staffing firms in the industry. As a half a billion dollar IT company, with more than 9,000 professionals across 30+ offices, Collabera offers comprehensive, cost-effective IT staffing &...

  • Customer Service Rep

    3 weeks ago

    Fort Worth, United States CornerStone Staffing Full time

    CornerStone Staffing is seeking a Customer Service Rep with experience in a healthcare environment. Are you someone looking to advance your career in the healthcare industry? If so we have the right job for you! Location: Fort Worth, TX 76177 (Hybrid) Pay: $22 Schedule: Mon - Fri 8a 5p (Training 100% onsite for 2+ weeks) Job...

  • Customer Service Representative II

    3 weeks ago

    Fort Worth, United States CorVel Full time

    The Customer Service Representative is responsible for addressing client and/or provider inquiries via email, fax, telephonic, or written correspondence ensuring adherence to contractual and state guidelines as well as client instructions. This is a remote position. ESSENTIAL FUNCTIONS & RESPONSIBILITIES: Answer phone calls, return phone calls Answer emails...

  • Revenue Cycle Customer Service Rep

    2 months ago

    Fort Myers, United States HealthCare Support Full time

    Revenue Cycle Customer Service Representative HealthCare Support is actively seeking a Revenue Cycle Customer Service Representative to fill an opening with one of the largest Primary Care practices in Fort Myers, FL!Daily Responsibilities for Revenue Cycle Customer Service Rep: Ensure timely reprocessing of Athena claims by updating accounts with new...

  • Customer Service Rep

    2 months ago

    Fort Worth, United States HomeTeam Pest Defense Full time

    Overview: At HomeTeam, we put people first. We make sure at HomeTeam you have the tools, support, and training to deliver a delightful experience to every customer. Our friendly, warm work environment means great work gets recognized and rewarded. If you take pride in going above and beyond to make a customer smile, you could be HomeTeams next all-star...

  • CUSTOMER SERVICE REPRESENTATIVE I

    2 months ago

    Fort Worth, United States The Marco Company Full time

    Essential Duties and Responsibilities: Enter and process customer orders according to purchase order, verifying lead time, pricing, and items as orders are entered.Process quotes for the sales reps in a timely mannerProcess freight quotes for customersCoordinate with operations warranty issues with items, lead times for orders with special time requests and...

  • Customer service rep

    2 weeks ago

    Fort Worth, United States Randstad Full time

    Do you have Call Center experience within the Healthcare Industry? Do you enjoy helping customers? We have a great Customer Service opportunity for you with a leading company in the Pharmaceutical Industry. This is a 7 to 10 month opportunity. Initial training 100% onsite with opportunity to WFH once training is fully mastered. Flexible Shift Schedule:...

  • Loss Prevention Customer Service Associate II

    2 days ago

    Fort Worth, Texas, United States T.J. Maxx Full time

    About the RoleWe are seeking a highly skilled and customer-focused Loss Prevention Customer Service Associate II to join our team at T.J. Maxx. As a key member of our Asset Protection department, you will play a critical role in providing exceptional customer service and ensuring a safe and secure shopping environment.Key ResponsibilitiesCustomer Service:...

  • Customer Service Representative

    2 weeks ago

    Fort Worth, United States Abel HR Full time

    We have a dynamic opportunity for a Customer Service Representative to join our winning team! Our ideal Customer Service Representative will join our Elite team at Artella Solutions and will be responsible for assisting healthcare patients and practices with their equipment along with handling any questions or concerns they may have. Job Details: The ideal...

  • Customer Service Representative

    1 month ago

    Fort Worth, United States Abel HR Full time

    We have a dynamic opportunity for a Customer Service Representative to join our winning team! Our ideal Customer Service Representative will join our Elite team at Artella Solutions and will be responsible for assisting healthcare patients and practices with their equipment along with handling any questions or concerns they may have. Job Details: The ideal...