CUSTOMER SERVICE REPRESENTATIVE I

2 months ago

Fort Worth, United States The Marco Company Full time

Essential Duties and Responsibilities: Enter and process customer orders according to purchase order, verifying lead time, pricing, and items as orders are entered.Process quotes for the sales reps in a timely mannerProcess freight quotes for customersCoordinate with operations warranty issues with items, lead times for orders with special time requests and work with customers/sales reps on solutions.Assists Sales Representatives with account reports and questions.Print and process orders daily.Research customer, managers, installers and sales reps. problems and takes corrective action to solve issue.Answers questions or provide requested information to customer in a timely matter.Maintains an Order list and collects data to make analysis and projections.Provides training for the customers team at the request and discretion of the Customer Service ManagerParticipates on various planning/organizational teams as assigned by the Customer Service ManagerConfirms orders/shipping info with customers either thru email, portals, or EDICreate shipping documents for over overseas shipments, coordinate pickup with shipping departments/carriersProcess RMA's, and credits, etc., involving returns.Receive and log all quote request, turnaround time on all quotes is 3-5 days.Keep activity log updated and current and send out for weekly distribution.Assists customers with processing requests or complaints.Sorts and files all POs dailyFollowing instructions based on work instructions.Comply with company policies and legal guidelines.Help maintain a safe and orderly environment of the facilities.Performs any other duties assigned by management.Required Skills/AbilitiesCustomer Service Experience preferred or related experience and/or training, or equivalent combination.Must be able to process Data Entry utilizing - Microsoft Office, Word, Excel.Able to work overtime as needed.Education and ExperienceHigh school diploma or general education (GED).1-3 years of experience in customer serviceStrong communication skillsAssociate's degree preferred.Physical DemandsProlonged periods sitting.Must be able to lift up to 25 pounds at times.Occasionally lift, push, pull and/or move up to 25 pounds.Work Environment:Majority of work performed in a general office environment - Remote positions are not available at this time. Position may require occasional availability for extended hours.To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability, and physical demands required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions."Marco Company is an Equal Employment Opportunity (EEO) employer."

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