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CUSTOMER SERVICE REPRESENTATIVE II
3 months ago
Essential Duties and Responsibilities: Enter and process customer orders according to purchase order, verifying lead time, pricing, and items as orders are entered.Process quotes for the sales reps in a timely mannerProcess freight quotes for customersCoordinate with operations warranty issues with items, lead times for orders with special time requests and work with customers/sales reps on solutions.Assists Sales Representatives with account reports and questions.Print and process orders daily.Research customer, managers, installers and sales reps. problems and takes corrective action to solve issue.Answers questions or provide requested information to customer in a timely matter.Proactively manage the full-life cycle of the order process and drive cross-selling opportunities to promote additional offerings to meet our customer needsProject manage, organize and prioritize high volumes of requests utilizing Marcola and other internal systems to ensure timely and accurate response to customersManage your own customers and customer escalations and work across Customer Service function to complete or resolve customer requestsDevelop and maintain positive working relationships with customers and other key partnersStrive to become a subject matter expert of the department, company and industry and maintain an aptitude for learningReceive and log all quote request, turnaround time on all quotes is 3-5 days.Keep activity log updated and current and send out for weekly distribution.Assists customers with processing requests or complaints.Sorts and files all POs dailyFollowing instructions based on work instructions.Comply with company policies and legal guidelines.Help maintain a safe and orderly environment of the facilities.Performs any other duties assigned by management.Required Skills/AbilitiesCustomer Service Experience working in manufacturing, hospitality or retailpreferred and/or training, or equivalent combination.Strong organizational, time management and multi-tasking skillsAbility to absorb product knowledge quickly and process information to apply to customer needsAbility to make sound business decisions and exercise discretion and judgmentMust be able to process Data Entry utilizing - Microsoft Office, Word, Excel.Able to work overtime as needed.Education and ExperienceHigh school diploma or general education (GED).5+ years of experience in customer serviceStrongly preferred two years of business-to-business (B2B)Strong communication skillsAssociate's degree preferred.Physical DemandsProlonged periods sitting.Must be able to lift up to 25 pounds at times.Occasionally lift, push, pull and/or move up to 25 pounds.Work Environment:Majority of work performed in a general office environment. Position may require occasional availability for extended hours.To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability, and physical demands required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions."Marco Company is an Equal Employment Opportunity (EEO) employer."
