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Loss Prevention Customer Service Associate II

2 months ago

Fort Worth, Texas, United States T.J. Maxx Full time
About the Role

We are seeking a highly skilled and customer-focused Loss Prevention Customer Service Associate II to join our team at T.J. Maxx. As a key member of our Asset Protection department, you will play a critical role in providing exceptional customer service and ensuring a safe and secure shopping environment.

Key Responsibilities
  • Customer Service: Provide courteous and knowledgeable service to internal and external customers, ensuring a positive shopping experience.
  • Engagement and Support: Engage customers, providing support and creating a welcoming atmosphere that encourages repeat business.
  • Theft Deterrence: Provide an effective deterrent to theft through customer engagement and observation of proper checkout procedures.
  • Observation and Reporting: Observe and report any suspicious activity or potential security breaches to management.
Requirements
  • Excellent Communication Skills: Strong verbal and written communication skills, with the ability to effectively interact with customers and colleagues.
  • Customer Focus: A customer-centric approach, with a focus on providing exceptional service and ensuring customer satisfaction.
  • Attention to Detail: Ability to observe and report any potential security breaches or suspicious activity.
  • Teamwork: Collaborative mindset, with the ability to work effectively as part of a team to achieve common goals.