Field Support/Customer Service Rep

1 week ago

Fort Worth, United States RTA US Full time
Job DescriptionJob Description

Pride Global/Russell Tobin & Associates is seeking a Field Support/Customer Service Rep to work for one of our top clients in Fort Worth, TX 76102.

Apply today for consideration

Job Title: Field Support/Customer Service Rep

Pay Rate: $18/hr. to 20/hr. on W2 DOE.

Work hours: (ex. 9am-5pm day/night shifts rotating shifts etc)? 2 shifts to choose from 9-6 and 10-7 cannot change after start.

Training will be for minimum 3 weeks at the Fort Worth office.

Location: Fort Worth, TX 76102

Duration: Till Feb 28, 2025, (with the possibility to extend)

Responsibilities:

  • Answer incoming phone calls and identify the type of assistance caller needs.
  • Focus on resolving issues on the first call, navigating through computer systems to identify the status of the issue & give appropriate response.
  • Deliver information and answer questions in a positive manner to facilitate relationship with caller.
  • Complete the necessary documentation to track issues.

ABOUT US:

Russell Tobin is a leading minority-owned professional and technical recruitment and staffing advisory organization. We are comprised of specialized practices focusing on a variety of skill sets and industries. Having a depth and breadth of industry expertise, our subject matter experts are able to provide tailored and swift sourcing solutions to fulfill client hiring needs. In other words, we connect top talent with companies.

As a certified minority-owned business, Pride Global and its affiliates - including Russell Tobin, Pride Health, and Pride Now - are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics.

Russell Tobin offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), a 401(k)-retirement savings, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors.

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