NCC Field Support Specialist

3 weeks ago


Boca Raton, United States Hair Club Full time

** NCC Field Support Specialist**

**Job Category****:** National Contact Center **Requisition Number****:** NCCFI002748 Showing 1 location **Job Details**

**Description**

**ESSENTIAL DUTIES AND RESPONSIBILITIES:**

* Facilitates completion page data transfer between National Contact Center and field, including assisting the field with data entry questions and making necessary corrections.

* Handles changes to center information (hours, directions, consultant names, etc.) in an efficient and timely manner, keeping the National Contact Center staff updated.

* Processes all customer complaints and notifies the appropriate management for follow up.

* Oversees the recovery process, from retrieval to final data entry reporting results to management.

* Ensures that the Contact Center databases contain accurate center directions and addresses.

* Performs other reasonable duties as assigned.

**EXPERIENCE**

Preferred, Salesforce/CRM Software

**CERTIFICATES, LICENSES AND REGISTRATIONS**

None

**Qualifications**

**Skills**

**Behaviors**

**:**

**Motivations**

**:**

**Education**

**Experience**

**Licenses & Certifications**



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