NCC Field Support Specialist
3 weeks ago
** NCC Field Support Specialist**
**Job Category****:** National Contact Center **Requisition Number****:** NCCFI002748 Showing 1 location **Job Details**
**Description**
**ESSENTIAL DUTIES AND RESPONSIBILITIES:**
* Facilitates completion page data transfer between National Contact Center and field, including assisting the field with data entry questions and making necessary corrections.
* Handles changes to center information (hours, directions, consultant names, etc.) in an efficient and timely manner, keeping the National Contact Center staff updated.
* Processes all customer complaints and notifies the appropriate management for follow up.
* Oversees the recovery process, from retrieval to final data entry reporting results to management.
* Ensures that the Contact Center databases contain accurate center directions and addresses.
* Performs other reasonable duties as assigned.
**EXPERIENCE**
Preferred, Salesforce/CRM Software
**CERTIFICATES, LICENSES AND REGISTRATIONS**
None
**Qualifications**
**Skills**
**Behaviors**
**:**
**Motivations**
**:**
**Education**
**Experience**
**Licenses & Certifications**
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