Client Services Specialist

2 weeks ago

Boca Raton, United States BlueTeam Restoration Full time

Client Services Specialist - Private Sector - BlueTeam

* This position is onsite in Boca Raton, FL*

We are…

BlueTeam is a U.S. based service provider specializing in commercial restoration, construction and roofing - both domestic and international - and our clients are the world's premier commercial portfolio owners and operators.

We are a turnkey provider for portfolio managers, owners, asset managers, and operators, and we continue to grow our services to meet our clients' needs. Our continued expansion of services, unrelenting project performance, and transparent billing practices have allowed BlueTeam to become and remain an industry leader for clients in the hospitality, senior care, multi-family, industrial, and other commercial property sectors.

Join the exciting BlueTeam

The Client Services Specialist at BlueTeam plays a crucial role in establishing and maintaining strong client relationships. This position is responsible for proactively engaging with clients to ensure that they think of BlueTeam as their go-to option for restoration, construction, and roofing needs. The Client Services Specialist will also actively monitor and communicate potential risks to clients' properties or staff and assist in onboarding new clients.

What you'll do….

* Client Relationship Building:
* Proactively reach out to existing clients to nurture and strengthen relationships
* Regularly remind clients of BlueTeam's services and capabilities
* Position BlueTeam as the preferred choice for restoration, construction, and roofing needs
* Listen to clients' concerns and feedback, ensuring their needs are met
* Provide industry-specific and relevant information to benefit clients' businesses


* Risk Assessment:
* Utilize internal software and external sources to identify potential risks to client properties or staff
* Communicate identified risks to clients and provide recommendations for mitigation


* Onboarding New Clients:
* Contact new clients to introduce them to BlueTeam's services
* Share login information for our software platform
* Gather detailed information about client contacts and property layouts


* Sales Growth:
* Work towards acquiring new contract opportunities
* Collaborate with the Director of Inside Sales to identify potential leads and strategies for sales growth
* Drive sales growth by fostering relationships with both existing and new clients


* RFP Process:
* Coordinate and assist in the preparation of Request for Proposals (RFPs) and other sales documents
* Ensure timely submission of completed RFPs


* Contract Process:
* Support the sales team in the contract negotiation and execution process
* Maintain accurate records of contracts and associated documentation


* Sales Team Training:
* Serve as a training resource for the sales team, providing guidance on internal processes and systems
* Assist in the development of training materials and resources


* Additional Responsibilities:
* Provide general administrative support to the sales team, including scheduling meetings, managing calendars, and preparing reports
* Conduct market research to support sales strategies and initiatives
* Collaborate with cross-functional teams to ensure seamless operations
* Perform other duties and responsibilities as required



What you'll need…

* Education and Experience:
* Bachelor's degree in business, sales, or a related field is a plus
* Minimum of 2 years of experience in sales and client relations


* Qualifications:
* Proven experience in inside sales or a similar role, preferably in the construction or restoration industry
* Strong communication and interpersonal skills
* Excellent problem-solving abilities
* Ability to work proactively and independently
* Proficiency in using software tools and resources for research and communication



What you'll get in return…

* Competitive Salary.
* Full range of Benefits including Medical, Dental, Vision, Short Term Disability (STD), Long Term Disability (LTD), Supplemental and Voluntary Life Insurance, 401(K) with Employer Match and Paid Time Off (PTO).

About Blue Team:

BlueTeam's Mission is to cultivate and maintain mutually beneficial relationships with our clients. In order to accomplish that mission, BlueTeam strives to be mindful, respectful and understanding of our clients and their business needs.

Becoming valuable partners with our clients starts with building the best team possible: recruiting top talent, training them, supporting them, listening to them, and empowering them to help our clients solve their restoration, construction and roofing needs. BlueTeam is not just a "team" but a family based on our core values: integrity, transparency, and accountability.

We believe that with quality people and teamwork, we will achieve our goals of being a successful and well-structured profitable organization that will treat our clients fairly and with mutual respect, while recognizing our staff for their efforts and contributions.

BlueTeam is an Equal Opportunity Employer.

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