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Account Manager II Product Certification

4 months ago

Ann Arbor, United States NSF Full time
Job Description

NSF is currently looking to add an Account Manager II Product Certification to its growing team supporting the Bottled Water/Beverage Quality department. In this role, you will be responsible for being the main point of contact for NSF clients providing excellent customer service.

Responsibilities

  • Manage accounts with medium impact and / or complexity
  • Manage certification projects for assigned customers for certification of new products and maintain certification of existing products
  • Complete Application reviews to confirm that clients have the ability to comply with the respective standards/regulations they are seeking certification for prior to the client proceeding to inspection
  • Compile, organize and maintain client certification documentation to justify ongoing compliance for certification and accreditation purposes and proper invoicing
  • Facilitate certification projects by interfacing with other departments (Accounting, Inspection Scheduling, Sales, Review, and Inspection, etc.) to answer/address any issues preventing the certification work flow
  • Serve as the primary point of contact for all NSF related services and activities to ensure customer satisfaction and understanding of standards/regulations, certification decisions, policies and technical requirements
  • Support Technical Review team as needed on client non-compliance responses to confirm they are adequately addressed and implemented in a timely manner to demonstrate ongoing compliance with respective standards/regulations
  • Attain strong knowledge of designated client files and ongoing compliance to be able to explain the certification decisions to accreditation representatives, auditors, and regulators as needed
  • Provide customer education / consultation on standards, regulations, or audit process
  • Meet with clients (in office, tradeshows, or their facilities) as needed to ensure ongoing customer satisfaction
  • Where applicable, may be required to conduct product evaluations, field tests, and initial audits; review accompanying documentation; prepare reports documenting the results of the evaluations and reviews
    Identify and provide input to process improvement opportunities
Qualifications
  • Bachelor's degree or documented successful NSF International experience and pursuing a Bachelor's degree
  • 2-5 years relevant work experience including experience in providing excellent customer service
  • Proficient in Microsoft Office Suite, i.e. Word, Excel, PowerPoint, Outlook, etc
  • Ability to interact with external customers
  • Ability to manage customer accounts
  • Willingness and ability to travel domestically up to 10% of the time
  • Excellent attention to detail
  • Strong time, organizational and project management skills
  • Strong technical writing skills.


About Us

NSF is a growing global public health and safety organization. Our mission is to protect and improve human and planet health by enabling safe food, clean water and life-enhancing health technologies and products for millions of people around the world. We do so by developing standards, testing, auditing, certifying, and providing advisory services to clients in the food, water, health sciences and consumer industries.

Our nearly 3,000 employees provide services in over 180 countries through many of our global offices, at our 35,000 client sites, from home offices and in state-of-the-art laboratories. We're growing fast and expanding into new areas such as sustainability and digital. And that's where you come in. Come join a team that makes a difference in the world.

More information about NSF can be found at nsf.org

One of our core values is We Are One NSF. This means that while we're one team, we embrace the cultural, ethnic, language and demographic diversity that reflects the societies in which we live and work. NSF is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability.

About the Team

NSF provides expertise and accredited food services across the entire food value chain: from agriculture, animal welfare, aquaculture, dairy, and production through to processing, distribution, quality management, retail, and restaurants. As a pioneer in food safety, we help businesses thrive while achieving their food sustainability, compliance, and risk management goals.

Our certifications services cover the Global Food Safety Initiative, supplier assurance, foodservice equipment and nonfood compounds, and organic and Certified Transitional certification through Quality Assurance International (QAI). We also offer HACCP validation and inspection, label claims verification and certification, DNA and food package testing, and product and process development. Separately, we provide expert consulting, food safety training, and auditing in areas including food fraud and gap assessments, retail food safety, and brand standards.