F100 Customer Support

2 months ago

East Hartford, United States Raytheon Full time

**F100 Customer Support - Inlet Fan Module (Hybrid)**

Location East Hartford, Connecticut, United States of America Category Aftermarket & Service Raytheon Technologies Pratt & Whitney Job Type Full time **Job ID:** 01494479 JOB DESCRIPTION Pratt & Whitney is working to, once again, transform the future of flightdesigning, building, and servicing engines unlike any the world has ever seen. And because transformation begins from within, were seeking the people to drive it. So, calling all curious.

In addition to transforming the future of flight, we are also transforming how and where we work. Pratt & Whitney is laser focused on offering flexibility to our employees. Weve introduced role types (Onsite, Hybrid, or Remote) and now list them in the job posting title so candidates know where they will operate in our blended work environment. * Please consider the following role type definitions as you apply for this role.

Onsite: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance workers, as they are essential to the development of our engines.

Hybrid: Employees who are working in Hybrid roles will work regularly both onsite and offsite.

Remote: Employees who are working in Remote roles will work primarily offsite (from home).

Come ready to explore and youll find a place where your talent takes flightbeyond the borders of title, a country, or your comfort zone. Bring your passion and commitment and well welcome you into a tight-knit team that takes our mission personally. Channel your drive to make a difference into shaping an organization and an industry thats evolving fast to the future.

Where the difference you make is on display every day. Just look up.

*Note: Hybrid and remote roles at many of our sites are currently working from home because of COVID-19 protocols. Candidates will learn more about role type and current site status throughout the recruiting process.

Military Customer Support is an organization that interfaces directly with USAF and international customers operating the F10 engine.

This position is for the Inlet Fan Module, which includes static and rotating hardware for the first 3 stages of the F100 engine. There is a possibility of rotating to other hardware responsibilities within the team.

As part of the Military Customer Support & Services F100 Product Line, the candidate will work within a team of engine component hardware Customer Support Engineers (CSEs) to support our 23 worldwide Customers.

**This is a Hybrid role.**

Key Responsibilities:

* Position includes weekly teaming/coordination with USAF engineering customer counterparts.

* You will assist and sometimes direct engineering investigations, field communications and daily responses to technical questions.

* The position requires close coordination with other CSEs, the integrated product team including engineering, as well as field service representatives supporting customers and suppliers around the world.

* You will be expected to develop working knowledge of technical order manuals applicable to assigned engine hardware, to include assembly, disassembly, inspection, and repair.

* You must have good interpersonal and communication skills (written and verbal).

* You possess excellent presentation skills to present technical issues and propose solutions during both internal and customer meetings.

* You can perform multiple tasks while working independently, or as a member of a team in a dynamic organization.

* Occasional travel will be required to support the Analytical Condition Inspection (ACI) and Deep Look forecasting processes.

* Travel may also be required for field investigations.

Basic Qualifications:

* Bachelors Degree required; engineering, aerospace, mathematics, or a technical degree is strongly preferred.

* A minimum of 2+ years of experience in aerospace, aviation, engine maintenance required.

* US Citizenship is required due to government contracts.

* Must be able to obtain and maintain a government security clearance

Preferred Qualifications:

* Familiarization with jet engine systems is a plus, but not required.

* Experience with jet engine technical order manuals is a big plus.

**Prescreening assessment**

Many of our openings leverage on-demand video and/or technical assessments to help determine how your experience relates to the job requirements. On-site interview Where applicable, onsite interviews allow candidates the opportunity to meet face-to-face with our hiring teams while also getting a chance to experience our facilities. Work & life ???????support It's important to us that you feel supported through lifes challenges. We offer a variety of flexible work arrangements and paid time off, as well as programs for dependent and adult care, family leave, college planning, counseling and personal convenience services. Relocation assistance Relocating to a new city can be stressful. We offer relocation support for select technical positions to help make the transition seamless. See specific job descriptions to find out if this benefit is offered. Tuition reimbursement Were committed to supporting your lifelong learning. Through the Employee Scholar Program, you may be eligible for tuition reimbursement and selected fees for approved courses or degree programs that help advance your education.

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