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Sr. IT Support Specialist
4 months ago
About Brothers International Food Holdings, LLC:
At Brothers International, we are passionate about creating high-quality food products that enrich lives and bring people together. Our Ingredients division supplies top-quality fruit and fruit juice concentrates to a number of Fortune 100 food companies. Our Consumer Packaged Goods (CPG) division includes Brothers-All-Natural, the #1 Freeze-Dried Snack Brand, and also produces private label freeze-dried fruit snacks for some of the leading retailers in the US.
Headquartered in Rochester, NY, with offices in Florida and China, we are an innovative global leader in the food industry. We take pride in our commitment to excellence, sustainability, and the well-being of our communities. If you are interested in becoming part of a fast-growing, dynamic team environment, read on
Why Brothers International?
- Innovation: Be part of a company that values creativity and encourages innovation in the ever-evolving food industry.
- Team Collaboration: Join a collaborative work environment where your ideas and contributions are recognized and celebrated.
- Global Impact: Contribute to a company with a global presence, making a difference in the lives of people worldwide through our diverse range of food products.
Position Summary:
Join our dynamic team and be a part of a company dedicated to making a positive impact through delicious and nutritious food offerings. As the Sr. IT Support Specialist, you will be responsible for user support duties and basic system administration tasks, and will float between our Fort Lauderdale and Tampa, Florida offices as is required for projects, maintenance, and issues needing hands on attention. You will also collaborate with the IT team to support all IT-related functions in the company and leverage technology to improve company and people effectiveness. The ideal candidate will have a strong interest in IT systems and a willingness to learn and grow in a collaborative environment.
Help Desk Responsibilities:
- Provides first-line technical support to internal users via phone, email and in person.
- Oversees the daily performance of computer systems.
- Deploys new and replacement equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software. Ensures end user satisfaction, accuracy, and timelines are all met.
- Collaborates with Rochester Help Desk staff to maintain asset tracking records/replacement schedules of desktops, laptops, monitors, and peripherals.
- Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
- Provides desktop, server, and network support (including, but not limited to administering and maintaining end user accounts, password resets/unlocks, and email setup and support)
Systems Admin Responsibilities:
- Assist with basic system administration tasks, including system monitoring, server backups and patch management.
- Maintain and administer computer networks and related computing environments, including computer hardware, systems software, applications software, and all configurations.
- Perform remote and onsite scheduled maintenance (in Fort Lauderdale and Tampa) as needed.
- Configure, monitor, and maintain email applications or virus protection software.
- Participate in other IT projects as assigned, such as software upgrades and system migrations.
- Assist the IT Manager in planning, coordinating, and implementing network security measures to protect data, software, and hardware.
- Bachelor’s degree in information systems, business, or related field
- 2-3 years of relevant experience in supporting end users, networks, and infrastructure.
- Previous experience servicing and troubleshooting Windows Server, Active Directory and Microsoft 365 products.
- Thorough understanding of networking concepts including TCP/IP, DNS, and VLANs
- Proficiency with Windows 10/11 operating systems.
- Knowledge of Hyper-V, IP PBX and Dell laptops, Dell server and Dell storage hardware a plus.
Required Skills
- Ability to communicate effectively verbally and in writing as appropriate for the needs of the audience.
- Pleasant and professional demeanor in all client and internal communications.
- Time management skills: ability to effectively prioritize projects and tasks without impacting essential support to end users
- Intellectually resourceful with sound judgement and effective decision-making abilities.
- Independent worker and able to work effectively on daily tasks without direct supervision.
- Intellectual curiosity and desire to grow within the field of IT.
- Adaptability, and ability to stay current with the latest trends and best practices in technology.
- Energetic, enthusiastic, and results oriented.
Brothers International is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics.
